Senior IT Client Manager — Hybrid NYC Growth Leader

CTS; New York (NY); Hybride; USD 100 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(k) with company match

EAP

Résumé du poste

CTS delivers comprehensive IT solutions to mission-driven organizations. The Senior Client Manager role focuses on owning client relationships, guiding technology initiatives, and coordinating CTS resources to ensure exceptional service.

You will be the trusted advisor driving health, profitability, and strategic IT planning for your clients. You will monitor client health, lead trainings on Microsoft 365 and Google Workspace, and collaborate with Solutions and Sales teams to secure renewals and

Qualifications

• 6+ years of work experience in technology services or similar environments.
• Experience as IT support, engineering, or Technical Account Manager preferred.
• Knowledge of network concepts (switches, wireless, firewall, WAN).
• Experience advising on Google Workspace and Microsoft 365 and cloud services.
• PM certifications (CAPM, PMP) are a plus.
• Strong written and verbal communication skills.
• Able to manage multiple projects with competing deadlines.

Responsabilités

• Build and nurture strong client relationships and identify at-risk accounts.
• Monitor client health via monthly reviews and ensure profitability.
• Conduct regular client check-ins to review health and issues.
• Lead training events on core technologies (Microsoft 365, Google Workspace).
• Advocate for clients and coordinate cross-department escalation of issues.
• Perform strategic assessments and 1-3 year IT budgeting for clients.
• Provide technical proposals with the Solutions team; own opportunity pipeline.
• Address invoicing questions and manage project delivery when needed.
• Support new sales by engaging with prospects as a resource.
• Develop referrals for new business with client contacts.

Connaissances

Client relationship management

Project coordination

Cloud services (G Suite, 365)

IT infrastructure knowledge

Communication skills

Microsoft Office/Google Apps

Multi-project handling

Self-motivation

Negotiation & budgeting

Training & coaching

Outils

Google Workspace

Microsoft 365

Excel/Sheets

Description du poste

CTS delivers comprehensive IT solutions to mission-driven organizations. The Senior Client Manager role focuses on owning client relationships, guiding technology initiatives, and coordinating CTS resources to ensure exceptional service.

You will be the trusted advisor driving health, profitability, and strategic IT planning for your clients. You will monitor client health, lead trainings on Microsoft 365 and Google Workspace, and collaborate with Solutions and Sales teams to secure renewals and