Client Success Manager

O.C. Tanner; Salt Lake City (UT); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A prominent solutions provider is seeking a Client Success Manager to be a trusted advisor for key clients in Salt Lake City, Utah. The CSM will provide operational expertise and ensure seamless solutions, driving adoption and long-term satisfaction. Candidates should have strong technical skills and be adept at managing multiple priorities while fostering client relationships. The position offers a hybrid work schedule, balancing in-office and remote work.

Qualifications

• Ability to solve complex problems in a fast-paced environment.
• Experience managing multiple priorities effectively.
• Strong relationship-building abilities with clients.

Responsibilities

• Foster trust and collaboration with clients to drive satisfaction.
• Bridge business objectives with technology to ensure seamless solutions.
• Manage multiple initiatives while maintaining timeliness and quality.

Skills

Technical acumen

Project management skills

Strategic thinking

Relationship building

Adaptability

Job description

We are seeking a Client Success Manager (CSM) to serve as a trusted advisor and subject matter expert for our key strategic clients. In this critical role, you will ensure solutions run seamlessly while providing the technology and operational expertise needed to maximize value. Acting as the bridge between our technology and clients’ business objectives, the CSM will drive adoption, long-term satisfaction, and measurable success.

This position is ideal for individuals who excel at solving complex problems and balancing multiple priorities in a fast-paced environment. Successful candidates bring a blend of strong technical acumen, exceptional project management skills, and strategic thinking. They are relationship builders who can act as trusted advisors—bridging technology and business objectives to drive adoption, deliver measurable success, and ensure long-term client satisfaction.

Those who thrive in this role are resilient and adaptable, embracing change with confidence and maintaining focus under pressure. They navigate evolving client needs and shifting priorities with agility, turning challenges into opportunities for innovation and growth.

This position follows a hybrid schedule: Monday through Wednesday in the office, with the option to work from home on Thursday and Friday. Please note that there may be occasions when you will be required to come into the office on one or both of these days for meetings or special projects, as needed.

Client Relationship Management

• Foster trust and collaboration with clients, acting as a true partner and advisor.
• Build strong relationships that drive adoption, satisfaction, and measurable success.
• Navigate evolving client needs with agility and confidence.
• Adapt communication style to diverse stakeholders, both internal and external.
• Remain resilient when managing client situations, maintaining professionalism and focus.

Technical Expertise & Solution Delivery

• Apply strong technical acumen to translate complex concepts into actionable strategies.
• Bridge technology and business objectives to deliver seamless solutions.
• Adapt quickly to new tools, technologies, and changing environments.
• Demonstrate flexibility in implementing solutions under shifting priorities or constraints.

Program & Project Management

• Manage multiple initiatives simultaneously while ensuring timely and successful delivery.
• Maintain focus and effectiveness under pressure, demonstrating resilience in dynamic situations.
• Anticipate challenges and proactively develop solutions to keep projects on track.
• Adjust plans and timelines smoothly in response to unexpected changes without compromising quality.
• Stay composed and solution-oriented during high-pressure deadlines or resource limitations.
• Exhibit strategic thinking to align solutions with long-term client goals.
• Inspire confidence and clarity when guiding cross-functional teams.
• Embrace change and lead others through shifting priorities with adaptability and composure.
• Encourage flexibility and innovation within the team to adapt to evolving business needs.