Client Manager

Tabush Group; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Incentives

Career development

Job summary

Tabush Group is seeking a Client Manager to join our Client Services team in the NYC area. This role will act as a strategic IT advisor to clients, building strong relationships with key decision makers and ensuring service delivery meets expectations.

The ideal candidate has several years in MSP/managed IT environments, experience advising on IT architecture and cybersecurity strategy, and strong communication and organizational skills to manage multiple client portfolios.

Qualifications

• 6+ years in an MSP or managed IT environment with 3+ years in client-facing roles.
• Experience advising decision-makers on IT architecture and cybersecurity strategy.
• Strong written and verbal communication, analytical, and problem-solving skills.
• Able to manage competing priorities across teams and deliver client outcomes.

Responsibilities

• Strategic Advisory: Serve as a trusted advisor to clients in a vCTO capacity and translate IT needs into impactful business solutions.
• Relationship Management: Build and maintain strong, long-term relationships with key stakeholders and proactively monitor satisfaction.
• Advocacy: Identify escalations and ensure service delivery meets standards for clients and internal teams.
• Project Oversight: Ensure the project team has resources and information needed for successful delivery.
• Reporting & Administration: Manage time tracking, reporting, change management, lifecycle planning, and PS pipeline oversight.

Skills

IT Advisory

Relationship Management

Communication

Problem Solving

Project Coordination

Job description

Tabush Group is seeking a skilled and relationship-driven Client Manager to join our Client Services team. This individual will serve as a strategic IT advisor (vCTO) to our clients, build strong relationships with the key decisions makers, ensuring we are meeting service delivery expectations and gaining a strong pulse on the happiness and satisfaction of every client.

Key Responsibilities:

• Strategic Advisory: Serve as a trusted advisor to clients, in a vCTO capacity, gain an understanding of their business and IT needs and successfully translate this to impactful business solutions.
• Relationship Management: Build and maintain strong, long-term relationships with key stakeholders at client firms; proactively monitor client satisfaction and engagement.
• Advocacy: Identify and escalation and bring urgency to areas of service delivery that are failing to meet our standards, ensuring both client and internal service expectations are consistently met.
• Project Oversight: Ensure the project team has the resources and information required to deliver projects successfully.
• Reporting & Administration: Manage tasks such as time tracking, reporting, change management, lifecycle planning, and PS pipeline oversight.

Competencies:

• 6+ years in an MSP, managed IT, or co-managed IT environment in a hands-on technical role with 3+ years of experience in a client-facing capacity such as account management, client success, or technical advisory, including direct ownership of client relationships at the decision-maker level.
• Experience advising key decision makers on IT architecture and cybersecurity strategy, including translating technical risk into business and budget terms.
• Exceptional written and verbal communication, analytical, and problem-solving skills.
• Ability to work across teams and manage competing priorities effectively
• Organized and proactive, with a focus on delivering outstanding client outcomes

Preferred Qualifications:

• Experience serving professional services or regulated industries: law firms, financial services, real estate, and construction.
• Experience owning quarterly business reviews, technology roadmaps, and IT budget planning for a named portfolio of accounts.

This Role is Ideal for Someone Who:

• Thrives in a fast-growing, entrepreneurial environment where contributions are visible and valued
• Local to the NYC Metropolitan Area and able to travel for client meetings and milestones
• Seeking career advancement, ongoing learning, and a long-term role
• Appreciates people who take an organized, systematic approach to achieving success.
• Enjoys helping clients succeed by aligning technology with their business goals
• Values structure, accountability, and professionalism
• Has or seeks experience in serving professional services or regulated industries (law firms, financial services, real estate & construction)

What We Offer:

• Competitive base salary
• Opportunity for career growth and advancement within the company.
• Comprehensive benefits package, including Health Insurance, 401(k), monetary and non-monetary incentives, and generous time off.
• A dynamic, supportive, and energetic work environment.
• Ongoing training and development opportunities.