Client Manager

Tabush-Group; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health Insurance

401(k) retirement plan

Generous paid time off

Job summary

Tabush Group in New York, NY is seeking a skilled Client Manager to join our Client Services team as a strategic IT advisor (vCTO) for our clients, building strong relationships with key decision makers and ensuring we meet service delivery expectations.

This role requires 6+ years in MSP or managed IT with client-facing experience, advising on IT architecture and cybersecurity, managing projects, time tracking, reporting, and pipeline oversight while traveling to client sites in the NYC metro

Qualifications

• 6+ years in an MSP, managed IT, or co-managed IT with 3+ years in a client-facing role.
• Experience advising decision makers on IT architecture and cybersecurity strategy.
• Strong written and verbal communication, analytical and problem-solving skills.

Responsibilities

• Strategic Advisory: act as a vCTO for clients and translate IT needs into business solutions.
• Relationship Management: build and maintain relationships with key stakeholders and monitor satisfaction.
• Advocacy: escalate service delivery issues to meet client and internal expectations.
• Project Oversight: ensure resources and information are available for project success.
• Reporting & Administration: time tracking, reporting, change management, lifecycle planning, PS pipeline oversight.

Skills

MSP experience

Client relationship management

IT architecture guidance

Cybersecurity strategy

Written and verbal communication

Project oversight

Analytical problem solving

Job description

Position Overview:

Tabush Group is seeking a skilled and relationship-driven Client Manager to join our Client Services team. This individual will serve as a strategic IT advisor (vCTO) to our clients, build strong relationships with the key decisions makers, ensuring we are meeting service delivery expectations and gaining a strong pulse on the happiness and satisfaction of every client.

Key Responsibilities:

• Strategic Advisory: Serve as a trusted advisor to clients, in a vCTO capacity, gain an understanding of their business and IT needs and successfully translate this to impactful business solutions.
• Relationship Management: Build and maintain strong, long-term relationships with key stakeholders at client firms; proactively monitor client satisfaction and engagement.
• Advocacy: Identify and escalate and bring urgency to areas of service delivery that are failing to meet our standards, ensuring both client and internal service expectations are consistently met.
• Project Oversight: Ensure the project team has the resources and information required to deliver projects successfully.
• Reporting & Administration: Manage tasks such as time tracking, reporting, change management, lifecycle planning, and PS pipeline oversight.

Competencies:

• 6+ years in an MSP, managed IT, or co-managed IT environment in a hands-on technical role with 3+ years of experience in a client-facing capacity such as account management, client success, or technical advisory, including direct ownership of client relationships at the decision-maker level.
• Experience advising key decision makers on IT architecture and cybersecurity strategy, including translating technical risk into business and budget terms.
• Exceptional written and verbal communication, analytical, and problem-solving skills.
• Ability to work across teams and manage competing priorities effectively
• Organized and proactive, with a focus on delivering outstanding client outcomes

Preferred Qualifications:

• Experience serving professional services or regulated industries: law firms, financial services, real estate, and construction.
• Experience owning quarterly business reviews, technology roadmaps, and IT budget planning for a named portfolio of accounts.

This Role is Ideal for Someone Who:

• Thrives in a fast-growing, entrepreneurial environment where contributions are visible and valued
• Local to the NYC Metropolitan Area and able to travel for client meetings and milestones
• Seeking career advancement, ongoing learning, and a long-term role
• Appreciates people who take an organized, systematic approach to achieving success.
• Enjoys helping clients succeed by aligning technology with their business goals
• Values structure, accountability, and professionalism
• Has or seeks experience in serving professional services or regulated industries (law firms, financial services, real estate & construction)

What We Offer:

• Competitive base salary
• Opportunity for career growth and advancement within the company.
• Comprehensive benefits package, including Health Insurance, 401(k), monetary and non-monetary incentives, and generous time off.
• A dynamic, supportive, and energetic work environment.
• Ongoing training and development opportunities.