Senior IT Business Analyst – Documentation Recovery

Zohorecruit; Spartanburg (SC); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

401K match

STD/LTD/AD&D

Job summary

Innosoft is seeking a Senior IT Business Analyst for the Documentation Recovery initiative in Spartanburg, SC. The analyst will lead discovery across IT and county stakeholders, inventory existing documentation, map current-state processes, and identify gaps to support recovery and governance.

The role requires 10+ years of BA experience in IT, strong MS 365 and Visio skills, and collaboration with technical SMEs. Onsite work at 366 N Church St, Spartanburg.

Qualifications

• 10+ years of demonstrated business analysis experience in complex IT or technology environments.
• Experience with requirements elicitation, stakeholder interviews, facilitation, and stakeholder management.
• Advanced proficiency with Microsoft 365 apps (Word, Excel, PowerPoint, Teams, SharePoint).
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• Experience working with technical SMEs across infrastructure, applications, cybersecurity, or IT service delivery.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
• Maintain a documentation backlog, including status tracking, priorities, ownership, and dependencies.
• Support the development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

Skills

Business analysis

Requirements elicitation

Stakeholder interviews

Microsoft 365 proficiency

Visio process mapping

Cross-functional collaboration

Education

Bachelor's degree in Information Technology, Information Systems, Business, or a related field

Tools

Microsoft 365

Microsoft Visio

SharePoint

Job description

Senior IT Business Analyst – Documentation Recovery

Senior IT Business Analyst – Documentation Recovery

Project Identifier

SC

Client

South Carolina

Agency

State of South Carolina

Location

Onsite

Location: 366 N Church Street, Spartanburg, SC, USA, 29303.

Candidate location: Candidate MUST be a SC residentor willing to commute or relocate to SC prior to starting the role at theirown expense.

Contract Duration

12 Months

Interview Type

Online

The candidate will haveto be on an Innosoft W2.

At least 6 months of valid work authorization

Tentative Start Date

10/26/2026

Deadline

10/12/2026

Project Overview

The BusinessAnalyst will serve as the discovery and analysis lead for the DocumentationRecovery initiative. Working across Information Technologies and with keyCounty stakeholders, the BA will inventory and assess existing documentation,interview subject-matter experts, document current-state processes andtechnology dependencies, identify documentation and process gaps, and organizefindings into structured inputs for the Technical Writer and IT leadership. Thework will support cybersecurity, operational continuity, knowledge transfer,disaster recovery, and long-term documentation governance.

Duties/Responsibilities:

• Leaddiscovery sessions, interviews, and workshops with IT teams and Countystakeholders.
• Inventoryexisting technical, operational, security, system, application,infrastructure, and recovery documentation.
• Analyzeand document current-state business and IT processes, workflows, roles,dependencies, handoffs, and pain points.
• Createprocess maps, workflow diagrams, data/process flows, inventories,matrices, and other analysis artifacts using Microsoft Visio and Microsoft365.
• Identifydocumentation gaps, single points of knowledge, process risks,inconsistencies, and opportunities for standardization.
• Gather,organize, validate, and prioritize requirements for SOPs, runbooks,knowledge articles, system documentation, and recovery documentation.
• TranslateSME knowledge into clear, structured source material and collaborateclosely with the Technical Writer.
• Facilitatereview and validation sessions to ensure documented processes accuratelyreflect County operations.
• Maintaina documentation backlog, including status tracking, priorities, ownership,and dependencies.
  
• Support the development of documentation standards,templates, governance, ownership, review cycles, and repository organization
  

Requirements

Education and Certifications:

• Bachelor'sdegree in Information Technology, Information Systems, Business, or arelated field, OR equivalent relevant professional experience.Demonstrated experience and quality of prior work are more important thana specific certification.

Required Skills:

• 10+years of demonstrated business analysis experience in complex IT ortechnology environments.
• Strongexperience with requirements elicitation, stakeholder interviews,facilitation, and stakeholder management.
• Advancedproficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams,SharePoint, and related collaboration tools.
• Strongproficiency with Microsoft Visio for process mapping, workflowdocumentation, and technical/business diagrams.
• Experienceworking with technical SMEs across infrastructure, applications, servicedelivery, cybersecurity, or similar IT disciplines.

Preferred Skills:

• Experiencewith documentation recovery, IT operational maturity, knowledgemanagement, and process standardization initiatives.
• Experiencedocumenting cybersecurity, IT infrastructure, disaster recovery, businesscontinuity, and IT service management (ITSM) processes.
• Experiencemanaging SharePoint-based documentation repositories and documentationgovernance.
• Familiaritywith recognized IT and security frameworks, including ITIL, NIST, and CIS.
• Experienceworking in government or other highly regulated environments.

Additional Skills:

• Abilityto analyze undocumented or inconsistently documented processes and convertinstitutional knowledge into clear, structured documentation andartifacts.
• Excellentwritten, verbal, organizational, and analytical skills.
• Abilityto manage multiple workstreams, priorities, dependencies, and deliverableswith limited supervision.

Standard Employee Benefits.

50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.