Senior IT & AV Support Specialist

The University of Kansas; Lawrence (KS); On-site; USD 56,000 - 60,000; Full time

Job summary

The University of Kansas is seeking a Technical Support Technician Senior to provide front-line IT support for the School of Engineering. You will handle desktop hardware/software, AV equipment, peripherals, and basic network issues, working with Tier 2 and escalation teams.

Responsibilities include start-to-finish system changes, inventory documentation, and knowledgebase updates, while maintaining strong customer service and communication throughout the process.

Qualifications

• High School Diploma/GED with 3+ years of relevant experience, or an Associate’s degree with 1+ year.
• Effective communication skills demonstrated in application materials.
• Two years of professional tech support and customer service in Windows and Mac environments, or equivalent experience in education setting.
• Two of: Endpoint management (MCM/Jamf/Ansible), Active Directory/Group Policy, basic network troubleshooting, or enterprise ticketing systems.

Responsibilities

• Meet customer requirements with first-contact resolutions and excellent service via phone, email, chat, remote or in person.
• Provide start-to-finish technical implementation changes and coordinate between teams for standardized solutions.
• Complete projects: quotes for equipment, maintain inventory, imaging of new computers, and document workflows.
• Test and troubleshoot hardware and software issues and ensure spaces are prepared for classes/events.

Skills

Effective communication

Customer service

Windows support

MacOS support

End-user support

Troubleshooting

Education setting experience

Education

High School Diploma/GED

Associate’s degree

Equivalent education/experience

Tools

Endpoint management (MCM/Jamf/Ansible)

Microsoft Active Directory

Group Policy

Basic network troubleshooting

Enterprise ticketing system (ServiceNow/TeamDynamix)

Linux

Imaging software

Job description

The University of Kansas is seeking a Technical Support Technician Senior to provide front-line IT support for the School of Engineering. You will handle desktop hardware/software, AV equipment, peripherals, and basic network issues, working with Tier 2 and escalation teams.

Responsibilities include start-to-finish system changes, inventory documentation, and knowledgebase updates, while maintaining strong customer service and communication throughout the process.