IT Support Technician (Tier I) - Help Desk & AV Support

University of Kansas; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

University of Kansas Edwards Campus seeks a Technical Support Technician (Tier I) to provide first-contact hardware/software support for PC/Mac/Linux workstations, AV equipment, and printers. The role is on-site and follows standard procedures, with supervision.

You will assist users via phone, email, chat, remote, and in person, documenting issues and escalating as needed while delivering strong customer service.

Qualifications

• High School Diploma / GED and two years of relevant experience.
• Excellent communication skills evidenced by application materials.

Responsibilities

• Meet customer requirements through first-contact resolutions with excellent customer service and satisfaction.
• Provide technical support via phone, email, chat, remote, and in person.
• Create and update trouble tickets as indicated by the workflow.
• Support, install and upgrade computer equipment including imaging.
• Troubleshoot hardware and software issues for labs, faculty, staff, students, etc.
• Documentation: Maintain accurate inventory information for both hardware and software products.

Skills

Excellent communication

Customer service

Troubleshooting

Remote support

Education

High School Diploma / GED

Two years relevant experience

Tools

Imaging software

Active Directory

SCCM / MCM

JAMF

ServiceNow / TeamDynamix

Job description

University of Kansas Edwards Campus seeks a Technical Support Technician (Tier I) to provide first-contact hardware/software support for PC/Mac/Linux workstations, AV equipment, and printers. The role is on-site and follows standard procedures, with supervision.

You will assist users via phone, email, chat, remote, and in person, documenting issues and escalating as needed while delivering strong customer service.