IT Support Technician (Tier I): Desktop & AV Helpdesk

The University of Kansas; Overland Park (KS); On-site; USD 47,000 - 51,000; Full time

Job summary

The University of Kansas is seeking a Technical Support Technician (Tier I) at the Edwards Campus to provide first-contact technical support for desktop hardware, software, AV, and peripherals. You will interact with users via phone, email, chat, remote, and in person, document issues, and escalate as needed.

Responsibilities include imaging equipment, maintaining inventory, and developing knowledge of software/hardware used across campus settings.

Qualifications

• High School Diploma / GED required with two years of relevant experience.
• Associate degree or higher in a technology-related field is preferred.
• Experience with Windows and Macintosh environments is beneficial.

Responsibilities

• Provide first-contact technical support via phone, email, chat, remote, and in person.
• Troubleshoot hardware, software, printers, and AV equipment; escalate when needed.
• Create and update trouble tickets; document inventory and procedures.

Skills

Communication skills

Customer service

Troubleshooting

Education

High School Diploma / GED

Associate degree or higher in technology-related field

Tools

Imaging software

Microsoft Active Directory

SCCM / MCM

JAMF

ServiceNow / TeamDynamix

Job description

The University of Kansas is seeking a Technical Support Technician (Tier I) at the Edwards Campus to provide first-contact technical support for desktop hardware, software, AV, and peripherals. You will interact with users via phone, email, chat, remote, and in person, document issues, and escalate as needed.

Responsibilities include imaging equipment, maintaining inventory, and developing knowledge of software/hardware used across campus settings.