Senior IT Support Technician — Engineering & Labs

University of Kansas; Lawrence (KS); On-site; USD 60,000 - 64,000; Full time

Job summary

University of Kansas is seeking a Technical Support Technician Senior to troubleshoot complex IT issues across Windows, macOS, and Linux within the School of Engineering. You will document resolutions and guide junior staff, while coordinating with campus IT teams for enterprise projects.

Responsibilities include software lifecycle management, AV support for classrooms, and security collaboration with ITSO. KU emphasizes proactive problem solving and effective communication.

Qualifications

• Three years of workstation support on Windows and Mac.
• Experience with imaging and endpoint management solutions.
• Experience deploying and supporting network printers or multifunction devices.
• Strong written communication skills.
• Equivalent combination of education/experience accepted.

Responsibilities

• Diagnose, analyze, and resolve complex hardware, software, OS, and systems issues across Windows, macOS, and Linux.
• Develop documentation, troubleshooting records, and knowledge articles.
• Evaluate and integrate new tech to address instructional and research needs.
• Escalate advanced issues to IT enterprise teams as needed.
• Coordinate AV needs with faculty and vendors for teaching spaces.
• Lead or contribute to enterprise projects and service improvements.

Skills

Imaging tools

Endpoint management

Windows/macOS/Linux support

Education

Associate's degree or higher

Tools

Imaging tools

Printer deployment

Endpoint management tools

Job description

University of Kansas is seeking a Technical Support Technician Senior to troubleshoot complex IT issues across Windows, macOS, and Linux within the School of Engineering. You will document resolutions and guide junior staff, while coordinating with campus IT teams for enterprise projects.

Responsibilities include software lifecycle management, AV support for classrooms, and security collaboration with ITSO. KU emphasizes proactive problem solving and effective communication.