Senior IT Asset & Desk Support Team Lead

General Dynamics Information Technology; Arlington (TX); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

401K match

Health & wellness

Internal mobility

Career growth opportunities

Cutting-edge technology

Paid vacation & holidays

Job summary

General Dynamics Information Technology seeks a Client Services Team Lead to oversee Deskside Support, Inventory Management, and high-volume operations across multiple locations. The role requires a decade of IT asset management experience, strong analytics, and excellent communication with both technical and non-technical stakeholders.

Responsibilities include managing day-to-day team activities, budgeting and forecasting, staffing, and service improvements, while ensuring the use of proper

Qualifications

• Bachelor's degree in information technology, business administration, or a related field is often required.
• 10+ years of IT hardware asset management experience in a large enterprise.
• ITIL v4 Foundation and Intermediate certification.
• Strong understanding of IT asset lifecycle management and software license management.
• Ability to quickly resolve unexpected IT challenges.
• Strong organizational and project management skills for complex asset tasks.
• Excellent verbal and written communication with stakeholders.
• Ability to analyze data to identify trends, optimize spending and report on asset status.
• Proficiency with IT asset management software, inventory management, and data analysis tools like Microsoft Excel.

Responsibilities

• Oversee deskside support and executive support activities.
• Lead large enterprise teams across multiple locations.
• Manage day-to-day activities, including timelines, customer experience, and relationship management.
• Prioritize and allocate workflow; ensure tools identify, document, track and resolve issues.
• Provide a productive and motivating environment and address customer disputes.

Skills

Asset Management

Program Management

Verbal Communications

Education

Bachelor’s degree in IT/Business/related field

Tools

IT asset management software

Inventory management software

Microsoft Excel

Job description

General Dynamics Information Technology seeks a Client Services Team Lead to oversee Deskside Support, Inventory Management, and high-volume operations across multiple locations. The role requires a decade of IT asset management experience, strong analytics, and excellent communication with both technical and non-technical stakeholders.

Responsibilities include managing day-to-day team activities, budgeting and forecasting, staffing, and service improvements, while ensuring the use of proper