Senior Executive Support Lead, IT Asset & Service Delivery

General Dynamics Information Technology, Inc.; Arlington (TX); On-site; USD 68,000 - 114,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team

Job summary

General Dynamics Information Technology, Inc. seeks an Executive Support Service Lead to oversee the Executive Support Team handling onsite and remote troubleshooting.

You will manage budgets, staffing, and performance, ensuring timely problem resolution and strong customer relations across multiple locations. The role requires 10+ years in IT asset management and service delivery, with ability to drive improvements, coordinate training, and maintain high SLAs.

Qualifications

• 10+ years of related experience in technical support and asset management.
• Bachelor’s degree required in IT, business or related field.
• ITIL knowledge and certifications are preferred.

Responsibilities

• Oversee Executive Support Team across onsite and remote environments.
• Manage budgets, forecasting, staffing, and performance metrics.
• Ensure SLAs, customer satisfaction, and problem resolution quality.
• Coordinate training, documentation updates, and process improvements.
• Lead data analysis to identify trends and optimize asset lifecycle tasks.

Skills

Customer Experience (CX)

Problem Resolution

Technical Support

Education

Bachelor’s Degree in IT / related field

Tools

IT asset management software

Excel

Inventory management

Job description

General Dynamics Information Technology, Inc. seeks an Executive Support Service Lead to oversee the Executive Support Team handling onsite and remote troubleshooting.

You will manage budgets, staffing, and performance, ensuring timely problem resolution and strong customer relations across multiple locations. The role requires 10+ years in IT asset management and service delivery, with ability to drive improvements, coordinate training, and maintain high SLAs.