Senior Client Services Lead — IT Asset & Desk Support

General Dynamics Corporation; Arlington, Northern (VA, KY); Hybrid; USD 111,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Professional growth opportunities

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Corporation in Arlington, VA is seeking a Client Services Team Lead to oversee deskside support, inventory management, and large enterprise teams across locations. The role requires strong analytics, problem-solving, and excellent communication.

The candidate will manage day-to-day activities, ensure proper use of tools for issue tracking, and foster a productive environment while addressing client concerns.

Qualifications

• A bachelor's degree in information technology, Business Administration, or a related field is often required.
• A minimum of 10 years' experience performing IT hardware asset management functions in a large enterprise.
• ITIL v 4 Foundation and Intermediate certification
• Strong understanding of IT asset lifecycle management and software license management is crucial.
• Ability to quickly resolve unexpected IT challenges.
• Strong organizational and project management skills to handle complex asset lifecycle tasks.
• Excellent verbal and written communication to collaborate with technical and non-technical stakeholders.
• Ability to analyze data to identify trends, optimize spending, and report on asset status.
• Proficiency with IT asset management software, inventory management, and data analysis tools like Microsoft Excel.

Responsibilities

• Oversee Deskside Support and Inventory Management in a high-volume environment.
• Manage day-to-day work activities of the team, including timelines, customer experience, and relationship management.
• Ensure deskside and executive support staff use required tools and software to identify, document, track and resolve reported problems.

Skills

Asset Management

Program Management

Verbal Communications

Education

Bachelor's degree in information technology, Business Administration, or related field

Tools

Microsoft Excel

Job description

General Dynamics Corporation in Arlington, VA is seeking a Client Services Team Lead to oversee deskside support, inventory management, and large enterprise teams across locations. The role requires strong analytics, problem-solving, and excellent communication.

The candidate will manage day-to-day activities, ensure proper use of tools for issue tracking, and foster a productive environment while addressing client concerns.