Executive Support Lead | IT Asset & Service Delivery

General Dynamics Information Technology (GDIT); Arlington (VA); On-site; USD 84,000 - 114,000; Full time

Benefits offered by this job

401K with company match

Health benefits

Paid time off

Professional growth opportunities

Flexible work weeks

Job summary

General Dynamics Information Technology (GDIT) is seeking an Executive Support Service Lead to oversee the Executive Support Team across multiple locations, ensuring efficient problem resolution and strong customer relationships. This role emphasizes budget/forecasting, staffing, performance management, and service improvement in a fast-paced environment.

You will manage day-to-day activities, ensure tools and documentation are up-to-date, and drive training and process improvements while

Qualifications

• Bachelor’s Degree in Information Technology, Business Administration, or a related field is required.
• 10+ years of experience performing IT hardware asset management functions in a large enterprise.
• ITIL 4 Certification: CDS, DSV, HVIT, DPI or Strategist/Managing Professional/Strategic Leader required.
• HDI certificate is a plus.

Responsibilities

• Lead and develop executive support team across locations.
• Oversee device management: desktops, laptops, printers, and mobile devices.
• Analyze data to identify trends and optimize asset spending.
• Ensure contractual SLAs are met and training needs identified.
• Plan and schedule desk-side and executive support activities.

Skills

Asset management

ITIL knowledge

Leadership

Budgeting

Relationship management

Data analysis

Education

Bachelor’s Degree in IT / Business Administration

Tools

Microsoft Excel

IT asset management software

Inventory management systems

Job description

General Dynamics Information Technology (GDIT) is seeking an Executive Support Service Lead to oversee the Executive Support Team across multiple locations, ensuring efficient problem resolution and strong customer relationships. This role emphasizes budget/forecasting, staffing, performance management, and service improvement in a fast-paced environment.

You will manage day-to-day activities, ensure tools and documentation are up-to-date, and drive training and process improvements while