Senior iSOC Dispatcher — Real-Time Security & Alarms

Interfacesystems; St. Louis (MO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interfacesystems seeks a Level 3 iSOC Coordinator to manage real-time security events on-site. You will lead live audio/video communications, verify alarms, and coordinate with customers and emergency services to prevent breaches.

The role offers 12:00 PM–10:30 PM shifts, 8–10 hour days, day-one benefits, paid vacation and sick time, referral bonuses, and training opportunities. Orientation sessions are provided bi-weekly.

Qualifications

• Experience with alarm verification and video monitoring.
• Ability to communicate clearly with customers and emergency personnel.
• Willingness to work 12:00 PM–10:30 PM shifts and 8–10 hour days.

Responsibilities

• Perform remote security checks and virtual tours of client locations.
• Communicate with sites using two-way audio/video surveillance.
• Respond to alarms and coordinate with emergency services.
• Maintain accurate incident records and generate reports.
• Manage live audio interactions during alarm events.
• De-escalate potential threats and ensure life safety.
• Complete onboarding and training as part of the role.

Skills

Alarm verification

Video monitoring

Live incident response

Two-way audio

Tools

Two-way audio system

Surveillance software

Job description

Interfacesystems seeks a Level 3 iSOC Coordinator to manage real-time security events on-site. You will lead live audio/video communications, verify alarms, and coordinate with customers and emergency services to prevent breaches.

The role offers 12:00 PM–10:30 PM shifts, 8–10 hour days, day-one benefits, paid vacation and sick time, referral bonuses, and training opportunities. Orientation sessions are provided bi-weekly.