Senior iSOC Coordinator: Real-Time Security Dispatch

Interface Security Systems LLC; St. Louis (MO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks vacation time

10 days paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interface Systems in Missouri is seeking a Level 3 iSOC Coordinator to manage real-time security events, verify alarms, and coordinate with sites and emergency services. You will handle live two-way audio/video interactions, de‑escalate threats, and generate incident reports while maintaining clear communication with customers.

Training is provided and benefits start on day one. The role offers shift options (6:30am–3:00pm) with daytime, evening, and weekend differentials, plus performance and

Qualifications

• High school diploma or GED is required or equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills are essential.
• Working knowledge of Microsoft Office applications and basic security operations knowledge are preferred.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing areas for vulnerabilities.
• Conduct virtual security escorts to safeguard customers during openings/closings or on request.
• Communicate with locations using two-way audio/video surveillance technology.
• Respond to alarms and coordinate contact with customers and emergency services as needed.
• Document interactions and maintain accurate records in the system of record.
• Monitor, verify and respond to alarm signals and perform video verification of incidents.

Skills

Customer service experience

Call center experience

Dispatch experience

Security operations knowledge

Microsoft Office

Strong communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems in Missouri is seeking a Level 3 iSOC Coordinator to manage real-time security events, verify alarms, and coordinate with sites and emergency services. You will handle live two-way audio/video interactions, de‑escalate threats, and generate incident reports while maintaining clear communication with customers.

Training is provided and benefits start on day one. The role offers shift options (6:30am–3:00pm) with daytime, evening, and weekend differentials, plus performance and