Senior iSOC Coordinator - Real-Time Security & Alarm Ops

Interface Security Systems LLC; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Employee referral bonuses

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator for on-site operations in St. Louis. You will manage live audio/video interactions, verify alarms, and coordinate with emergency services during critical events.

The role emphasizes rapid decision-making, clear communication, and escalation of incidents to protect people and assets. Starting wage is $22.00 per hour with shift differentials, comprehensive benefits from day one, and bonuses for attendance and performance.

Qualifications

• High school diploma or GED required.
• Two years in customer service, dispatch or security preferred.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office.

Responsibilities

• Perform remote security checks/virtual tours of customer locations.
• Communicate with customers using two-way audio/video surveillance technology.
• Respond to alarm signals and coordinate with emergency services as needed.
• Document all interactions and generate detailed reports of incidents.
• Assist in de-escalation and real-time decision making during events.

Skills

Customer service

Call center

Security experience

Active listening

Education

High school diploma or GED

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator for on-site operations in St. Louis. You will manage live audio/video interactions, verify alarms, and coordinate with emergency services during critical events.

The role emphasizes rapid decision-making, clear communication, and escalation of incidents to protect people and assets. Starting wage is $22.00 per hour with shift differentials, comprehensive benefits from day one, and bonuses for attendance and performance.