Senior iSOC Alarm Dispatcher & Real-Time Incident Leader

Interface Systems; Ascalon (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

3 weeks vacation

10 days sick leave

Training provided

Performance bonus

Attendance bonus

Hiring bonus

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator for on-site security operations in Missouri. You will manage real-time interactions during critical events, perform alarm verification, video monitoring, and live communications with monitored sites and emergency personnel.

The role includes night shifts and weekend coverage with a comprehensive benefits package. The candidate will handle live audio communications, de-escalate incidents, and maintain accurate documentation while

Qualifications

• High school diploma or GED is required.
• Two years of experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills are essential.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing areas for vulnerabilities.
• Conduct virtual security escorts to safeguard customers during opening/closing or upon request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Answer inbound calls to resolve, escalate, or support security and system inquiries.
• Monitor, verify, and respond to alarm signals and perform video verification.
• Provide life safety support and ensure timely dispatch to emergency personnel.
• Document interactions and generate detailed reports on alarm responses and interventions.

Skills

Excellent communication

Active listening

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator for on-site security operations in Missouri. You will manage real-time interactions during critical events, perform alarm verification, video monitoring, and live communications with monitored sites and emergency personnel.

The role includes night shifts and weekend coverage with a comprehensive benefits package. The candidate will handle live audio communications, de-escalate incidents, and maintain accurate documentation while