Evening iSOC Alarm Dispatcher & Coordinator

Interface Systems, LLC; St. Louis (MO); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Training provided

Descrizione del lavoro

Interface Systems, LLC in St. Louis, MO is seeking a Level 3 iSOC Coordinator to manage real-time security events, performing alarm verification, video monitoring and live two-way audio interactions with monitored sites.

You will escalate incidents, de-escalate threats, document actions and generate reports, while supporting 24/7 operations and ensuring rapid dispatch to emergency services.

Competenze

• Two years of experience in customer service, call center, dispatch, or security roles.
• Excellent communication and interpersonal skills.
• Ability to stay calm in high-pressure situations.

Mansioni

• Perform remote security checks/ virtual tours of customer locations, observing for potential vulnerabilities or unusual activities.
• Conduct virtual security escorts to safeguard customers during opening/closing or on customer request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Respond to alarm signals, verify their validity and dispatch accordingly.
• Manage live audio interactions in response to alarm events or customer requests, using two-way systems to communicate with monitored sites.
• Document all interactions and generate detailed reports on alarm responses and life safety interventions.

Conoscenze

Excellent communication

Active listening

Interpersonal skills

Calm under pressure

Formazione

High school diploma or GED equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Interface Systems, LLC in St. Louis, MO is seeking a Level 3 iSOC Coordinator to manage real-time security events, performing alarm verification, video monitoring and live two-way audio interactions with monitored sites.

You will escalate incidents, de-escalate threats, document actions and generate reports, while supporting 24/7 operations and ensuring rapid dispatch to emergency services.