Real-Time iSOC Coordinator — Live Security Dispatch

Interface Systems; St. Louis (MO); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Day 1 Benefits

Paid vacation

Paid sick time

Referral bonuses

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator in Missouri to lead live security operations, verify alarms, and coordinate urgent responses from our 24/7 Security Operations Center. This on-site role requires strong communication and rapid decision-making during critical events.

You will manage real-time audio/video interactions with monitored sites, de-escalate potential threats, and generate detailed incident reports.

Qualifications

• High school diploma or GED.
• Two years of customer service, dispatch, or security experience preferred.
• Excellent communication and interpersonal skills.
• Working knowledge of Microsoft Office.

Responsibilities

• Perform remote security checks and virtual tours of client sites.
• Communicate via two-way audio/video and escalate when needed.
• Verify alarms, contact customers and emergency services as required.
• Document interactions and generate incident reports.
• Answer inbound calls and support security system inquiries.

Skills

Customer service

Call center

Communication

Security operations

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator in Missouri to lead live security operations, verify alarms, and coordinate urgent responses from our 24/7 Security Operations Center. This on-site role requires strong communication and rapid decision-making during critical events.

You will manage real-time audio/video interactions with monitored sites, de-escalate potential threats, and generate detailed incident reports.