Senior iSOC Alarm Dispatcher

Interface Security Systems; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Shift differential

Monthly bonus program

Attendance bonus

Job summary

Interface Security Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events with live audio communications at monitored sites. The role includes alarm verification, video monitoring, and immediate actions to address security violations in a fast-paced, technology-driven environment.

You will work on-site with a 24/7 operation, earning a starting rate of $22.00 per hour plus shift differentials.

Qualifications

• Experience with remote security checks and virtual tours.
• Ability to communicate with customers and emergency services.
• Proven ability to de-escalate potential threats.
• Strong attention to records and documentation.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or requesting emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system)
• Monitor, verify and respond to alarm signals, placing outgoing telep

Skills

Alarm verification

Video monitoring

Real-time decision making

Two-way audio communication

Tools

Two-way audio/video system

Job description

Interface Security Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events with live audio communications at monitored sites. The role includes alarm verification, video monitoring, and immediate actions to address security violations in a fast-paced, technology-driven environment.

You will work on-site with a 24/7 operation, earning a starting rate of $22.00 per hour plus shift differentials.