Senior Invoice Resolution Specialist

Wesco; United States; Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Wesco is seeking a Senior Specialist - Customer Care to join our Centralized Customer Care team, focusing on supplier invoice resolution. You will investigate discrepancies between purchase orders and supplier invoices, advise Accounts Payable on resolutions, and process offsetting transactions within Wesco policy.

In this role, you will collaborate with Sales, Operations, Inventory Management, and AP to drive accurate payables, manage a high volume of cases across branches, and operate with a

Qualifications

• High School Degree or Equivalent required.
• Associate degree (U.S.)/College Diploma (Canada) preferred.
• At least three (3) years of related experience required.
• Two (2) years of Oracle or other large integrated financial system experience is preferred.
• Higher level accounting knowledge strongly preferred.

Responsabilités

• Research and resolve supplier invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice).
• Liaise with Sales, Operations, Inventory Management and Accounts Payable to resolve payables issues and communicate resolution.
• Process offsetting transactions (cost adjustments to inventory and historical corrections to customer billings).
• Effectively organize and manage large volume of discrepancies across branches and escalate as needed.
• Serve as supplier invoice resolution subject matter expert for the field.

Connaissances

Time management

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Formation

High School Diploma

Associate degree preferred

Outils

MS Word

MS Excel

Oracle

Email

Description du poste

Wesco is seeking a Senior Specialist - Customer Care to join our Centralized Customer Care team, focusing on supplier invoice resolution. You will investigate discrepancies between purchase orders and supplier invoices, advise Accounts Payable on resolutions, and process offsetting transactions within Wesco policy.

In this role, you will collaborate with Sales, Operations, Inventory Management, and AP to drive accurate payables, manage a high volume of cases across branches, and operate with a