Senior Invoice Resolution Specialist

WESCO; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Wesco is seeking a Senior Specialist - Customer Care to join our Centralized Customer Care team, focusing on supplier invoice resolution and root-cause analysis between purchase orders and supplier invoices. You will advise Accounts Payable and process offsetting transactions in line with internal policy and procedures.

Responsibilities include researching discrepancies, coordinating with Sales, Operations, Inventory Management, and AP, handling large volumes across many branches, and ensuring

Qualifications

• High School Degree or Equivalent required.
• Associate degree preferred.
• At least three years related experience required.
• Two years Oracle or other large integrated financial system experience preferred.
• Strong MS Excel experience preferred.
• Ability to travel up to 25%.

Responsibilities

• Research and resolve supplier invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervision.
• Holistically resolve discrepancies, and process offsetting transactions (cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolution.
• Serve as supplier invoice resolution subject matter expert for Sales and Operations.
• Liaise between Sales, Operations, Inventory Management, and Accounts Payable to resolve payables issues and communicate resolutions back to AP.
• Organize and manage large volume of discrepancies across numerous branches, interfacing with field staff and escalating timely to field management.

Skills

Time management

Interpersonal skills

Verbal communication

Written communication

Attention to detail

MS Excel

Data entry

Typing

Organizational skills

Travel readiness

Education

High School Diploma or Equivalent

Associate degree / College Diploma

Tools

MS Word

MS Excel

Email

Oracle

Job description

Wesco is seeking a Senior Specialist - Customer Care to join our Centralized Customer Care team, focusing on supplier invoice resolution and root-cause analysis between purchase orders and supplier invoices. You will advise Accounts Payable and process offsetting transactions in line with internal policy and procedures.

Responsibilities include researching discrepancies, coordinating with Sales, Operations, Inventory Management, and AP, handling large volumes across many branches, and ensuring