Legal Intake Specialist

Vogelzang Law; Chicago (IL); Hybrid; USD 56,000 - 76,000; Full time

Benefits offered by this job

401k Retirement Plan

Paid Time Off

Paid Sick Leave

Flexible Work Arrangements

Complimentary Gym Membership

Job summary

A mid-sized plaintiff’s law firm is seeking a Senior Intake Specialist to facilitate the intake process for prospective clients. This full-time, hybrid role requires exceptional communication skills and a background in personal injury law. Candidates should possess a bachelor’s degree and have a minimum of three years of relevant experience. The firm offers a competitive salary, benefits package including a 401k plan, paid leave, and a complimentary gym membership.

Qualifications

• Minimum 3 years of experience working at a personal injury firm.
• Preference for asbestos and/or mass tort experience.
• Proven track record in customer service.
• Salesforce experience preferred but not required.
• Excellent verbal and written communication; strong attention to detail.
• Strong organizational and multitasking abilities.

Responsibilities

• Own the intake process from beginning to end.
• Answer and screen inquiry calls and emails from prospective clients.
• Collaborate with the marketing department on outbound lead generation initiatives.
• Assist with communication, contracts, data entry, and onboarding of new clients.
• Follow up on leads and collaborate with marketing on outreach.
• Perform data entry, mail processing, and conflict checks.
• Provide regular client updates and monitor well-being.
• Support duties as needed.

Skills

Verbal communication skills

Written communication skills

Organizational skills

Empathy

Multitasking

Attention to detail

Education

Bachelor’s degree

Tools

Google Workspace

Microsoft Office

Salesforce

Job description

Vogelzang Law, a mid-sized plaintiff’s law firm located in downtown Chicago, is seeking a Senior Intake Specialist to receive/qualify prospective clients and to provide support for our team. This is a full-time, hybrid position with a competitive salary and benefits package. Our ideal candidate is empathetic, compassionate, and in possession of excellent verbal and written communication skills.

Responsibilities

• Own the intake process from beginning to end.
• Answer and screen inquiry calls and emails from prospective clients.
• Survey prospective clients and empathize with them on the details of their case. Obtain critical information and documentation from clients relevant to their prospective case.
• Assist with outgoing correspondence, contracts, and the data entry and onboarding of new clients.
• Continuously follow up on leads.
• Perform other data entry as necessary.
• Process (scan and distribute) mail and packages.
• Perform conflict checks.
• Collaborate with marketing department on outbound lead generation initiatives.
• Regularly check in on clients’ well-being and provide them with updates.
• Audit leads list and make follow up contact to convert cold leads.
• Other duties as necessary.

Qualifications

• The qualified candidate must possess a bachelor’s degree.
• Minimum 3 years of experience working at a personal injury firm, with a preference for asbestos and/or mass tort experience.
• Comfortable with Google Workspace and Microsoft Office.
• Experience with Salesforce preferred but not required.
• Excellent verbal and written communication skills.
• Top-notch organizational skills and a strong attention to detail.
• Proven track record in customer service.
• Ability to multitask and prioritize.

Benefits Package (subject to elections and eligibility)

• 401k Retirement Plan.
• Paid Time Off, Paid Sick Leave and Flexible Work Arrangements.
• Complimentary Gym Membership.