Intake Specialist

Lawyers for Justice; Glendale (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Job summary

Lawyers for Justice in Glendale seeks an Intake Specialist to support the firm’s intake center. You will handle calls, screen potential cases, and determine viability of inquiries while collaborating with other departments. The role emphasizes empathy, professionalism, and the ability to turn leads into clients.

The position is full-time in Glendale with compensation $20.00 - $25.00 per hour. Benefits include health, vision, dental, and paid time off.

Qualifications

• Bachelor's degree preferred.
• Experience in intake or call center is a plus.
• Strong communication and empathy with clients.

Responsibilities

• Answer inbound phone calls with top-tier customer service.
• Perform unbiased screening of inbound calls for potential clients.
• Assess viability of inbound calls during intake screening.
• Assist in locating missing/unreachable clients as assigned by Intake Manager.
• Perform other related duties as assigned.

Skills

Communication

Customer Service

Multitasking

Attention to detail

Time management

MS Office

Education

Bachelor's degree

Tools

Outlook

Word

Excel

Adobe

Internet

CRM software

Job description

Intake Specialist

Department: Intake

Employment Type: Full Time

Location: Glendale

Compensation: $20.00 - $25.00 / hour

Description

The Intake Specialist will work directly within the Firm’s intake center. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers’ Compensation or other specific types of legal matters when they hear it. The Intake Specialist must have the skill to turn a lead into a client. In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as-needed basis requiring direction and guidance by the Intake Manager and/or Management.

Key Responsibilities

• Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion;
• Performing unbiased screening on all inbound phone calls for the potential client;
• Assessing and determining the viability of inbound phone calls during client intake screening process;
• Assist in locating missing/unreachable client as assigned by Intake Manager;
• Performs other related duties as assigned.

The company reserves the right to add or change duties at any time.

Required Skills/Abilities

• Ability to communicate effectively with a range of individuals;
• Excellent interpersonal social skills at all times;
• Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients;
• Ability to work alone or as part of a team;
• Ability to pay very close attention to detail;
• Ability to manage their time and multi-task effectively;
• Ability to maintain composure and professionalism under pressure; and
• Familiarity with Microsoft Office Suite of (i.e., Outlook, Word, Excel) and other applications and or systems (i.e., Adobe, Internet)

Qualifications

• Bachelor's degree (Preferred)
• Knowledge of - David is Sys.io

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off