Intake Specialist

Lawyers for Justice; Glendale, Northern (AZ, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

401(k)

Performance-based discretionary bonus

Job summary

Lawyers for Justice in Glendale, AZ is seeking an Intake Specialist to join our intake center. You will identify potential legal matters, turn leads into clients, and collaborate with various departments to drive new business.

The role emphasizes empathy, excellent communication, and meticulous intake screening to support Personal Injury, Employment Law, or Workers’ Compensation matters. Growth opportunities exist within a dynamic team.

Qualifications

• Bachelor's degree preferred.
• Knowledge of Personal Injury, Employment Law or Workers’ Compensation strongly preferred.
• Salesforce/Litify experience is a major plus.
• Excellent written and verbal communication skills.

Responsibilities

• Answering inbound phone calls and making outbound calls with high service standards.
• Perform unbiased screening of inbound calls for potential clients.
• Assess viability of calls during intake screening.
• Assist in locating missing or unreachable clients as assigned.
• Perform other related duties as assigned by the Intake Manager.

Skills

Communication

Interpersonal skills

Empathy

Time management

Attention to detail

Multitasking

Professional under pressure

Microsoft Office

Education

Bachelor's degree (Preferred)

Tools

Microsoft Office Suite

Salesforce/Litify

CRM software

Adobe

Job description

Intake Specialist

Department: Intake

Employment Type: Full Time

Location: Glendale

Compensation: $20.00 - $25.00 / hour

Description

The Intake Specialist will work directly within the Firm’s intake center. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers’ Compensation or other specific types of legal matters when they hear it. The Intake Specialist must have the skill to turn a lead into a client. In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as‑needed basis requiring direction and guidance by the Intake Manager and/or Management.

Key Responsibilities

• Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion;
• Performing unbiased screening on all inbound phone calls for the potential client;
• Assessing and determining the viability of inbound phone calls during client intake screening process;
• Assist in locating missing/unreachable client as assigned by Intake Manager;
• Performs other related duties as assigned.

*The company reserves the right to add or change duties at any time.

Required Skills/Abilities

• Ability to communicate effectively with a range of individuals;
• Excellent interpersonal social skills at all times;
• Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients;
• Ability to work alone or as part of a team;
• Ability to pay very close attention to detail;
• Ability to manage their time and multi-task effectively;
• Ability to maintain composure and professionalism under pressure; and
• Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel) and other applications and/or systems (i.e., Adobe, Internet)

Qualifications

• Bachelor's degree (Preferred)
• Knowledge of Personal Injury, Employment Law and/or Workers’ Compensation strongly preferred
• Salesforce/Litify software experience is a major plus
• The right candidate will have excellent written and verbal communication skills

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• 401(k)
• Opportunity for Performance Based Discretionary Bonus & Merit Increases