Intake Specialist

Jordan Law Accident & Injury Lawyers; Denver (CO); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Bonus compensation potential

Health insurance

Paid time off

Parental leave

Vision insurance

Job summary

A personal injury law firm in Colorado seeks a Client Intake Specialist to support clients through sensitive conversations about their cases. The ideal candidate should possess strong customer service skills, be detail-oriented, and thrive in a fast-paced environment. This role offers opportunities for advancement, competitive compensation, and a supportive team atmosphere.

Qualifications

• Prior experience in customer service or sales.
• Ability to communicate compassionately during sensitive conversations.
• Strong organizational skills.

Responsibilities

• Answer inbound calls and emails with empathy.
• Conduct intake interviews to determine case eligibility.
• Assist legal staff in opening new cases.

Skills

Customer service experience

Compassionate communication

Attention to detail

Tech-savvy

Bilingual (Spanish/English)

Tools

FileVine

HubSpot

Job description

Location: Greenwood Village, CO (In-person to start, hybrid options eventually)

Firm: Jordan Law – Personal Injury Trial Lawyers

Compensation Range: $50K - $65K

Join a Team That Fights for Individuals Against Large Corporations

At Jordan Law, we represent real people going through some of the hardest moments of their lives. They’ve been seriously injured, their lives disrupted—and now they’re forced to go toe-to-toe with massive insurance companies trying to avoid accountability. That’s where we step in.

We are experienced trial lawyers who take pride in doing things the right way: with heart, with fight, and with a relentless commitment to getting results for our clients. If you're someone who is passionate about helping people, thrives in a fast-paced environment, and wants to be part of a high-performing and motivated team—you might be exactly who we’re looking for.

About the Role:

As a Client Intake Specialist, you’ll be on the front lines of our mission. You’ll be the first person many of our clients speak with after life-altering injuries—so empathy, patience, and confidence are key. You’ll guide them through the early stages of their case and make sure our legal team has the documents they need to fight for full and fair compensation.

You’re not just answering phones—you’re helping people feel heard, seen, and supported. You’re not just requesting documents—you’re helping us build powerful cases against systems designed to deny and delay justice.

Key Responsibilities:

Client Intake (70%)

• Answer inbound calls, emails, and web inquiries with empathy and professionalism


• Conduct intake interviews using scripts and forms to determine case eligibility


• Clearly explain our firm’s process, set expectations, and build client trust


• Schedule follow-ups for the legal team and ensure prompt responses to leads


• Collaborate with attorneys and paralegals to sign clients, open cases, and transfer cases for next steps


• Update our CRM with lead status and notes

Client Documentation and Information Support (30%)

• Assist the legal staff in opening new cases after clients have signed with the firm


• Learn to use our firms case management software to open cases and enter client information


• Request and collect personal information, insurance cards, ID copies, and other documentation from new and existing clients


• Explain to clients why certain pieces of information are needed and assist them with completing forms or submitting data.


• Follow up consistently while maintaining a respectful, patient tone


• Track all correspondence and documentation in the firm’s case management system


• Flag missing information and assist the legal team in closing information gaps

Qualifications:

• Prior experience in customer service, sales, or intake (law firm or medical office experience a plus but not required)


• Ability to communicate with compassion and clarity during sensitive conversations


• Highly organized with strong attention to detail


• Comfortable using technology, including CRM or case management systems (Experience with FileVine and/or HubSpot is preferred)


• Ability to work independently and efficiently in a fast-paced environment.


• Bilingual (Spanish/English) is a plus but not required

What We’re Looking For:

• A calm, confident communicator who can put anxious people at ease


• Someone who thrives in a fast-paced, team-oriented environment


• A person who takes ownership and follows through on tasks with care


• A desire to help injured individuals and their families find justice and support

Compensation and Benefits:

• Bonus compensation potential


• Competitive hourly rate or salary, commensurate with experience


• Opportunities for advancement within a growing firm


• Health insurance


• Life insurance


• Paid time off


• Parental leave


• Vision insurance