Intake Specialist

Lawyers For Justice P.C; Glendale (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Job summary

Lawyers For Justice P.C in Glendale is hiring an Intake Specialist to join its intake center. You will be the first point of contact, turning inquiries into qualified leads for Personal Injury, Employment Law, and Workers’ Compensation cases.

The role requires excellent communication, compassion, and multitasking, with proficiency in Microsoft Office; bachelor's degree preferred. This is a full-time, on-site position with comprehensive benefits.

Qualifications

• Bachelor's degree (Preferred).
• Knowledge of Microsoft Office Suite and related applications.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism and empathy.
• Screen inbound calls to identify potential clients and viability.
• Assess viability of intake opportunities during screening.
• Assist in locating missing/unreachable clients as directed by management.
• Perform other duties as assigned.

Skills

Communication

Interpersonal skills

Compassion

Teamwork

Attention to detail

Time management

Pressure management

MS Office

Education

Bachelor's degree (Preferred)

Tools

MS Office

Outlook

Word

Excel

Adobe

Job description

Intake Specialist

Department: Intake

Employment Type: Full Time

Location: Glendale

Compensation: $20.00 - $25.00 / hour

Description

The Intake Specialist will work directly within the Firm’s intake center. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers’ Compensation or other specific types of legal matters when they hear it. The Intake Specialist must have the skill to turn a lead into a client. In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as-needed basis requiring direction and guidance by the Intake Manager and/or Management.

Key Responsibilities

• Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion;
• Performing unbiased screening on all inbound phone calls for the potential client;
• Assessing and determining the viability of inbound phone calls during client intake screening process;
• Assist in locating missing/unreachable client as assigned by Intake Manager;
• Performs other related duties as assigned.

The company reserves the right to add or change duties at any time.

Required Skills/Abilities

• Ability to communicate effectively with a range of individuals;
• Excellent interpersonal social skills at all times;
• Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients;
• Ability to work alone or as part of a team;
• Ability to pay very close attention to detail;
• Ability to manage their time and multi-task effectively;
• Ability to maintain composure and professionalism under pressure; and
• Familiarity with Microsoft Office Suite of (i.e., Outlook, Word, Excel) and other applications and or systems (i.e., Adobe, Internet)

Qualifications

• Bachelor's degree (Preferred)
• Knowledge of - David is Sys.io

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off