Senior Insurance Solutions Specialist (Hybrid)

Travelers; Hartford (CT); Hybrid; USD 47,000 - 77,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Wellness program

Volunteer program

Job summary

Travelers in Hartford, CT is seeking a Customer Service/Operations professional to support internal and external customers. You will process policy changes, quoting, and policy issuance in a high-volume service center, with underwriting nuances as needed.

Start date December 7, 2026. This role features a hybrid work arrangement (3 days in office, 2 days at home) with comprehensive benefits and performance-based incentives.

Qualifications

• Two or more years of work experience in a customer service, operations, or insurance industry.
• Associates Degree or higher.
• Demonstrated resiliency in high-volume environments and stressful situations.
• Demonstrated ability to communicate clearly in multiple channels (phone, emails, etc...).
• Knowledgeable in insurance products.
• Ability to multitask on various activities.
• Strong math abilities.
• Ability to provide problem solving and implement solutions.
• Identify customer needs and take appropriate action.
• Build productive working relationships and be inclusive in the workplace.
• Drive towards achieving performance and expense management goals set by the department.
• Positively influences others.
• Can perform work duties independently.
• Successfully utilizes tools and resources.

Responsibilities

• Processes incoming requests for policy changes and routine policy reviews in applicable systems.
• Responsible for Policy Quoting and Issuance.
• May handle compliance transactions.
• Works with customers to gather required information to handle service requests.
• May require underwriting authority for specific transactions.
• Understands Travelers products and transaction procedures.
• Addresses questions regarding policy aspects within authority.
• Identifies underwriting risks and refers to the correct department.
• Ensures effective communication with all internal/external parties after changes to customer accounts.
• Assists in special work assignments and customer support tasks.
• Performs other duties as assigned.

Skills

Customer service experience

Insurance knowledge

Communication skills

Multitasking

Strong math

Problem solving

Relationship building

Education

Associates degree or higher

High school diploma

Job description

Travelers in Hartford, CT is seeking a Customer Service/Operations professional to support internal and external customers. You will process policy changes, quoting, and policy issuance in a high-volume service center, with underwriting nuances as needed.

Start date December 7, 2026. This role features a hybrid work arrangement (3 days in office, 2 days at home) with comprehensive benefits and performance-based incentives.