Senior Customer Solutions Specialist | Hybrid

The Travelers Indemnity Company; Hartford (CT); Hybrid; USD 47.000 - 77.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401k Match

Paid Time Off

Wellness Program

Volunteer Rewards

Zusammenfassung

The Travelers Indemnity Company is seeking candidates for a customer policy/account support role in a high-volume service center. The position emphasizes processing policy changes, quoting, and issuance while providing clear communication to customers.

Start Date: December 7, 2026. The role offers a hybrid work model designed for flexibility and balance, with training between 8:00 and 5:00 ET. PTO is limited during training.

Qualifikationen

• Prefer two or more years of work experience in a customer service, operations, or insurance industry.
• Demonstrated resiliency in high-volume environments and stressful situations.
• Demonstrated ability to communicate both written and verbally clearly in a multitude of channels (phone, emails, etc…).
• Knowledgeable in insurance products.
• Ability to multitask on various activities.
• Strong math abilities.
• Ability to provide problem solving and implement solutions.
• Identify customer needs and takes appropriate action.
• Build productive working relationships and is inclusive to all in the workplace.
• Drive towards achieving performance and expense management goals set by the department.
• Positively influences others.
• Can perform work duties independently.
• Successfully utilizes tools and resources.

Aufgaben

• Processes incoming requests for variety of policy changes and/or handling routine policy reviews in applicable system(s).
• Responsible for Policy Quoting and Issuance.
• May be responsible for handling compliance transactions
• Works directly with internal and external customers to gather required information to handle service requests
• May require underwriting authority to complete specific transactions.
• Demonstrates proficiency understanding of Travelers products, along with various insurance transaction procedures.
• Addresses questions regarding aspects of a policy within their authority.
• Identifies, where applicable, potential underwriting risks and refers and provides solutions to the correct department.
• Ensures effective and appropriate communication with all effected internal/external parties resulting from change in customer account.
• Assists in special work assignments as identified.
• Acts as a customer support.
• Perform other duties as assigned.

Kenntnisse

Customer service

Operations

Insurance knowledge

Multitasking

Communication skills

Math skills

Ausbildung

Associates Degree or higher

Jobbeschreibung

The Travelers Indemnity Company is seeking candidates for a customer policy/account support role in a high-volume service center. The position emphasizes processing policy changes, quoting, and issuance while providing clear communication to customers.

Start Date: December 7, 2026. The role offers a hybrid work model designed for flexibility and balance, with training between 8:00 and 5:00 ET. PTO is limited during training.