Senior Underwriting Operations Specialist (Hybrid)

CapSpecialty, Inc.; Hartford (CT); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Open vacation plan

Paid sick leave

Parental leave

401(k) matching

Life insurance

Disability plans

Growth opportunities

Flexible work environment

Job summary

CapSpecialty, Inc. seeks a Lead Underwriting Operations Specialist to join our Hartford team. This senior role provides subject‑matter leadership, coordinates workflow across underwriting operations, and partners with vendors to ensure quality, timeliness and service standards.

The ideal candidate will mentor colleagues, support onboarding, drive process improvements, and help deliver exceptional service in a collaborative, customer‑centric environment.

Qualifications

• 3+ years of previous insurance underwriting experience or training.
• 5+ years of progressively responsible underwriting operations, insurance operations, or related experience.
• Demonstrated expertise in underwriting support processes and insurance operations.
• Experience coordinating third‑party vendors, consultants, or outsourced resources is a plus.

Responsibilities

• Serve as a senior resource and subject matter expert for Operations processes, systems, and procedures. Provide day‑to‑day guidance and support to Operations team members. Assist in coordinating workflow across the team to ensure service standards and deadlines are met.
• Monitor work quality and consistency to help maintain established service standards. Conduct quality reviews and provide constructive feedback regarding process adherence and accuracy.
• Assist with onboarding and training of new team members. Provide coaching and guidance regarding processes, systems, and workflow best practices.
• Coordinate and monitor work performed by external consultants, temporary staff, or outsourced service providers. Review vendor deliverables for quality, timeliness, and compliance with established service expectations.

Skills

Underwriting operations

Communication skills

Mentorship

Vendor coordination

Process improvement

Team leadership

Education

Associate’s Degree

Equivalent qualifications

Job description

CapSpecialty, Inc. seeks a Lead Underwriting Operations Specialist to join our Hartford team. This senior role provides subject‑matter leadership, coordinates workflow across underwriting operations, and partners with vendors to ensure quality, timeliness and service standards.

The ideal candidate will mentor colleagues, support onboarding, drive process improvements, and help deliver exceptional service in a collaborative, customer‑centric environment.