Hybrid Policy Services Specialist - Underwriting Support

Amerisure Insurance Company; Lisle (IL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Amerisure Insurance Company is seeking a Policy Services Representative to support Underwriting/Programs by processing routine to complex multi-line, multi-state transactions for new business and renewals. The role is hybrid, with 2 days per week in the local office and 3 days from home, and involves ensuring tasks align with procedures and service standards.

The ideal candidate will have at least 1 year of business or customer service experience, strong analytical thinking, and proficiency with

Qualifications

• 1 year of business or customer service experience.
• Commercial insurance industry experience preferred.
• Proficient with Microsoft Office Suite.
• Strong Analytical Thinking skills required.

Responsibilities

• Screen transactions to determine authority and either process or refer to an underwriter in accordance with established guidelines.
• Gather, validate, and apply required rating elements from applications, underwriting instructions, rating bureaus (including NCCI), Prometrix, Reference Connect, and company guidance for new and renewal business.
• Accurately enter policy data and rating elements into the policy rating system and review system output to ensure correct application of rating factors.
• Monitor and complete, as assigned, work tasks assigned to the Rapid Response queue.
• Maintain complete and compliant rating documentation within the paperless policy environment.
• Research and resolve routine to complex issues for Credit, Claims and Premium Audit.
• Provide endorsement quotes and process policy transactions, including declinations, cancellations, reinstatements, and non-renewals.
• Respond to inquiries from agency partners, regulatory organizations, and the Rapid Response Team.
• Handle service-related requests such as loss runs, legal notices, proof of coverage, experience modifiers (eMods), and other required regulatory documentation.
• Provide guidance and support to new underwriters and staff on rating, workflow, and underwriting support processes.

Skills

Analytical thinking

Customer service

Microsoft Office

Education

High School Diploma or GED

Job description

Amerisure Insurance Company is seeking a Policy Services Representative to support Underwriting/Programs by processing routine to complex multi-line, multi-state transactions for new business and renewals. The role is hybrid, with 2 days per week in the local office and 3 days from home, and involves ensuring tasks align with procedures and service standards.

The ideal candidate will have at least 1 year of business or customer service experience, strong analytical thinking, and proficiency with