Sr Customer Solutions Representative

Travelers; Washington; Hybrid; USD 47,000 - 77,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Pension Plan

Paid Time Off

Wellness program

Volunteer program

Job summary

Travelers is seeking a Customer Experience/Policy Support specialist in the United States (Washington) to provide policy/account support in a high-volume service center. You will process transactions, quote and issue policies, and assist customers while maintaining product knowledge and compliance.

The role offers a hybrid work arrangement (3 days in office, 2 days from home) with comprehensive benefits. Training occurs 8:00–5:00 ET, and PTO is limited during training.

Qualifications

• Two or more years of work experience in a customer service, operations, or insurance industry.
• Associates Degree or higher.
• Demonstrated resiliency in high-volume environments and stressful situations.
• Clear written and verbal communication across multiple channels (phone, emails, etc...).
• Knowledgeable in insurance products.
• Ability to multitask on various activities.
• Strong math abilities.
• Ability to provide problem solving and implement solutions.
• Identify customer needs and take appropriate action.
• Build productive working relationships and be inclusive in the workplace.
• Drive towards achieving performance and expense management goals.
• Positively influences others.
• Can perform work duties independently.
• Successfully utilizes tools and resources.

Responsibilities

• Processes incoming requests for policy changes and conducts routine policy reviews.
• Responsible for Policy Quoting and Issuance.
• May handle compliance transactions.
• Gathers information from customers to handle service requests.
• May require underwriting authority for certain transactions.
• Demonstrates understanding of Travelers products and procedures.
• Answers questions regarding policy aspects within authority.
• Identifies underwriting risks and routes to correct department.
• Ensures effective communication with internal/external parties after changes.
• Assists in special work assignments as identified.
• Acts as a customer support representative.
• Performs other duties as assigned.

Skills

Customer service

Operations

Insurance industry

Communication skills

Multitasking

Math skills

Independent work

Team collaboration

Education

Associates degree or higher

High school diploma or equivalent

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Customer Experience, Customer Service, Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range $46,600.00 - $76,800.00

Target Openings 10

What Is the Opportunity?

Provide internal and external support to customers. Provides customer policy/account support by processing a variety of transactions in a high volume service center. Demonstrates proficiency in understanding of Travelers products, procedures and processing techniques.

Start Date: December 7, 2026

Work Arrangement: Travelers offers a hybrid work location model that is designed to support flexibility and balance (3 days in office, 2 days working from primary residence).

Training: Provided between 8:00 and 5:00 ET. PTO will be limited during the training period.

What Will You Do?

• Processes incoming requests for variety of policy changes and/or handling routine policy reviews in applicable system(s).
• Responsible for Policy Quoting and Issuance.
• May be responsible for handling compliance transactions.
• Works directly with internal and external customers to gather required information to handle service requests.
• May require underwriting authority to complete specific transactions.
• Demonstrates proficiency understanding of Travelers products, along with various insurance transaction procedures.
• Addresses questions regarding aspects of a policy within their authority.
• Identifies, where applicable, potential underwriting risks and refers and provides solutions to the correct department.
• Ensures effective and appropriate communication with all effected internal/external parties resulting from change in customer account.
• Assists in special work assignments as identified.
• Acts as a customer support.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Prefer two or more years of work experience in a customer service, operations, or insurance industry.
• Associates Degree or higher.
• Demonstrated resiliency in high-volume environments and stressful situations.
• Demonstrated ability to communicate both written and verbally clearly in a multitude of channels (phone, emails, etc...).
• Knowledgeable in insurance products.
• Ability to multitask on various activities.
• Strong math abilities.
• Ability to provide problem solving and implement solutions.
• Identify customer needs and takes appropriate action.
• Build productive working relationships and is inclusive to all in the workplace.
• Drive towards achieving performance and expense management goals set by the department.
• Positively influences others.
• Can perform work duties independently.
• Successfully utilizes tools and resources.

What is a Must Have?

• High School Diploma or equivalent.
• One year of work experience in a customer service, operations, or insurance industry.

What Is in It for You?

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.

Open to all employees, our 10 Diversity Networks celebrate culture and communities and create spaces for all employees through powerful forums for dialogue and support.

Employees and their eligible family members - including spouses, domestic partners and children - are eligible for coverage from the first day of employment.

Imagine other opportunities here.