Policy Services Specialist — Hybrid (2 In / 3 Remote)

Amerisure Insurance Company; Indianapolis (IN); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Flexible work arrangements

Competitive total rewards package

401(k) with profit sharing

Job summary

Amerisure Mutual Insurance Company is seeking a Policy Services Representative to support underwriting and programs by processing multi-line, multi-state transactions for new business and renewals. This hybrid role combines two days in the local office with three days from home, across multiple office locations including Indianapolis, IN.

You will gather and apply rating elements, enter data into the rating system, and maintain compliant documentation while handling inquiries from agencies and

Qualifications

• High school diploma or GED.
• 1 year of business or customer service experience.

Responsibilities

• Screen transactions to determine authority and either process or refer to an underwriter in accordance with established guidelines.
• Gather, validate, and apply required rating elements from applications, underwriting instructions, rating bureaus (including NCCI), Prometrix, Reference Connect, and company guidance for new and renewal business.
• Accurately enter policy data and rating elements into the policy rating system and review system output to ensure correct application of rating factors.
• Monitor and complete, as assigned, work tasks assigned to the Rapid Response queue.
• Maintain complete and compliant rating documentation within the paperless policy environment.
• Research and resolve routine to complex issues for Credit, Claims and Premium Audit.
• Provide endorsement quotes and process policy transactions, including declinations, cancellations, reinstatements, and non-renewals.
• Respond to inquiries from agency partners, regulatory organizations, and the Rapid Response Team.
• Handle service-related requests such as loss runs, legal notices, proof of coverage, experience modifiers (eMods), and other required regulatory documentation.
• Provide guidance and support to new underwriters and staff on rating, workflow, and underwriting support processes.

Skills

Analytical thinking

Customer service

MS Office

Basic math

Education

High school diploma

Job description

Amerisure Mutual Insurance Company is seeking a Policy Services Representative to support underwriting and programs by processing multi-line, multi-state transactions for new business and renewals. This hybrid role combines two days in the local office with three days from home, across multiple office locations including Indianapolis, IN.

You will gather and apply rating elements, enter data into the rating system, and maintain compliant documentation while handling inquiries from agencies and