Senior Insurance Customer Care Manager

State Farm Mutual Automobile Insurance Company; Anna (TX); Presencial; USD 42.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Paid time off

Bonus based on performance

Training & development

Opportunity for advancement

Competitive salary

Descripción de la vacante

Andy Torres State Farm Agency is seeking a Customer Care Manager/Senior Service Team Member to oversee day-to-day service operations and ensure a positive customer experience. The role emphasizes clear communication, organized workflows, and proactive coordination of client interactions.

Ideal candidates will have insurance-related experience and licenses, strong interpersonal skills, and a commitment to serving the community with integrity and care.

Formación

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in insurance agency customer service, office management, or administrative support required.
• Must have applicable state insurance licenses.

Responsabilidades

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Conocimientos

Communication

Organization

Customer service

Team coordination

Educación

State insurance licenses

Descripción del empleo

Andy Torres State Farm Agency is seeking a Customer Care Manager/Senior Service Team Member to oversee day-to-day service operations and ensure a positive customer experience. The role emphasizes clear communication, organized workflows, and proactive coordination of client interactions.

Ideal candidates will have insurance-related experience and licenses, strong interpersonal skills, and a commitment to serving the community with integrity and care.