Customer Care Manager - State Farm Agent Team Member

State-Farm-319b4913; Anna (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Bonus based on performance

Training & development

Opportunity for advancement

Competitive salary

Job summary

Andy Torres State Farm Agency is seeking a Customer Care Manager/Senior Service Team Member to oversee day-to-day service operations and ensure a positive customer experience. The role emphasizes clear communication, organized workflows, and proactive coordination of client interactions.

Ideal candidates will have insurance-related experience and licenses, strong interpersonal skills, and a commitment to serving the community with integrity and care.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in insurance agency customer service, office management, or administrative support required.
• Must have applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Customer service

Team coordination

Education

State insurance licenses

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary

Experienced insurance professionals, we’re looking for you!

You May Be a Great Fit as a Customer Care Manager/Senior Service Team Member at Andy Torres State Farm Agency if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

At Andy Torres State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager/Senior Service Team Member to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Strong candidates can anticipate additional compensation offerings.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in insurance agency customer service, office management, or administrative support required.
• Must have applicable state insurance licenses.