Customer Service Manager - State Farm Agent Team Member

Andrew Sayer - State Farm Agent; Anchorage (AK); Presencial; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus based on performance

Competitive salary

Paid time off

Signing bonus

Resumo da oferta

Andrew Sayer State Farm is seeking a Customer Service Manager to lead the agency's front-line team and ensure exceptional service delivery in the Anchorage area. You will coordinate daily operations, mentor staff, and drive initiatives to improve customer satisfaction.

You will work closely with other agency team members to align service standards with community needs, while pursuing internal growth opportunities for motivated, sales-minded candidates.

Qualificações

• A good work ethic and positive attitude.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsabilidades

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.

Conhecimentos

Work ethic

Leadership

Communication

Problem-solving

Descrição da oferta de emprego

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Signing bonus

ROLE DESCRIPTION:

As a customer service manager with Andrew Sayer State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.

QUALIFICATIONS:

• A good work ethic and positive attitude
• Leadership and organizational skills.
• Communication and problem-solving abilities.