Insurance Customer Service Manager — Lead Team & Growth

Brianarends; Prospect (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Brian Arends - State Farm Agent is seeking a Customer Service Manager to lead the customer service team and drive exceptional client experiences in a local insurance agency. This role focuses on guiding daily operations, resolving inquiries, coordinating with agency staff, and ensuring accurate policy handling to support community members.

The position emphasizes leadership, effective communication, and willingness to pursue an active insurance license to better serve customers and advance

Qualifications

• Experience in customer service and management, preferably within the insurance industry.
• Bilingual Spanish preferred.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.
• Willing to obtain active insurance license.

Responsibilities

• Oversee the customer service team and daily operations.
• Respond to customer inquiries regarding insurance policies, coverage options, claims, and billing, ensuring clear and accurate information.
• Assist customers with policy changes, including updating personal information, adding or removing coverage, and processing renewals or cancellations.
• Maintain accurate customer records and policy documentation, ensuring compliance with industry regulations and company standards.

Skills

Customer service

Customer management

Leadership

Communication

Problem solving

Job description

Brian Arends - State Farm Agent is seeking a Customer Service Manager to lead the customer service team and drive exceptional client experiences in a local insurance agency. This role focuses on guiding daily operations, resolving inquiries, coordinating with agency staff, and ensuring accurate policy handling to support community members.

The position emphasizes leadership, effective communication, and willingness to pursue an active insurance license to better serve customers and advance