Customer Care Manager - State Farm Agent Team Member

Deniseelliott; Durango (CO); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Deniseelliott is seeking an experienced insurance professional to serve as Customer Care Manager. This role blends consultative account management, customer retention, coverage reviews, sales, and team mentorship.

The ideal candidate has a proven insurance or related sales background, can review full customer accounts, identify coverage gaps, recommend additional protection, and resolve escalated customer concerns with professionalism.

Qualifications

• At least four years of insurance or related sales experience is required.
• Active Property and Casualty and Life and Health insurance licenses are required.
• Demonstrated success in consultative sales and account development.
• Proven ability to retain business and resolve complex customer concerns.
• Successful record of coaching, mentoring, or supporting other team members.
• Strong communication, leadership, and relationship-building skills.
• Ability to identify customer needs and confidently recommend appropriate solutions.
• Organized, accountable, and comfortable working toward performance goals.

Responsibilities

• Conduct comprehensive, consultative reviews of current policyholders’ accounts
• Identify coverage gaps and recommend appropriate products and additional coverage
• Develop opportunities to deepen customer relationships and expand existing accounts
• Address escalated customer-care concerns with professionalism and sound judgment
• Implement strategies that support customer satisfaction and retention
• Provide knowledgeable guidance while helping customers make informed coverage decisions
• Mentor team members and model effective sales and customer-care practices
• Maintain accurate documentation and follow all agency and industry requirements

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

Position Overview

We are seeking an experienced, licensed insurance professional to serve as our Customer Care Manager. This position combines consultative account management, customer retention, coverage reviews, sales, and team mentorship.

The ideal candidate has a successful insurance or related sales background and can confidently review full customer accounts, uncover coverage gaps, recommend additional protection, and resolve escalated customer concerns.

Compensation

• $100,000–$120,000 per year
• Compensation based on experience and qualifications

Responsibilities

• Conduct comprehensive, consultative reviews of current policyholders’ accounts
• Identify coverage gaps and recommend appropriate products and additional coverage
• Develop opportunities to deepen customer relationships and expand existing accounts
• Address escalated customer-care concerns with professionalism and sound judgment
• Implement strategies that support customer satisfaction and retention
• Provide knowledgeable guidance while helping customers make informed coverage decisions
• Mentor team members and model effective sales and customer-care practices
• Maintain accurate documentation and follow all agency and industry requirements

Qualifications

• At least four years of insurance or related sales experience is required
• Active Property and Casualty and Life and Health insurance licenses are required
• Demonstrated success in consultative sales and account development
• Proven ability to retain business and resolve complex customer concerns
• Successful record of coaching, mentoring, or supporting other team members
• Strong communication, leadership, and relationship-building skills
• Ability to identify customer needs and confidently recommend appropriate solutions
• Organized, accountable, and comfortable working toward performance goals