Senior Insurance Client Experience Director

Amsive; New York (NY); Hybrid; USD 117,000 - 143,000; Full time

Benefits offered by this job

Unlimited vacation

Dental insurance

Vision insurance

Health insurance

401(k) with match

Paid parental leave

11 paid holidays

Job summary

Amsive is seeking an Account Director, Customer Experience in a hybrid role in New York, NY or Nashville, TN. You will lead data-driven omnichannel marketing programs for the Insurance Sector, managing cross-functional teams to meet client KPI targets and drive profitability.

The ideal candidate brings 8+ years of integrated marketing leadership, excels at client communication, and can operate with limited supervision while guiding account teams to strategic outcomes.

Qualifications

• 8+ years delivering integrated marketing programs across digital and direct channels.
• Experience leading insurance sector client programs is a plus.
• Strong ability to manage multiple complex priorities with limited oversight.

Responsibilities

• Build empathetic client relationships and understand marketing challenges.
• Direct cross-functional teams to deliver omnichannel programs and client KPIs.
• Interpret data and analytics to craft narratives showing program impact.
• Own daily client interactions and ensure proactive account management.
• Forecast timelines, coordinate resources, and manage budgets.
• Mentor Account Managers and drive ownership across the team.

Skills

Client leadership

Data-driven marketing

Cross-functional teamwork

Omnichannel marketing

Project management (Asana)

Communication excellence

Tools

PowerPoint

Excel

Asana

Job description

Amsive is seeking an Account Director, Customer Experience in a hybrid role in New York, NY or Nashville, TN. You will lead data-driven omnichannel marketing programs for the Insurance Sector, managing cross-functional teams to meet client KPI targets and drive profitability.

The ideal candidate brings 8+ years of integrated marketing leadership, excels at client communication, and can operate with limited supervision while guiding account teams to strategic outcomes.