Senior Account Director — Insurance CX (Hybrid)

Remote Genie; New York (NY); Híbrido; USD 117.000 - 143.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited vacation

Sick days

Personal days

11 paid holidays

Dental

Vision

Health insurance

401(k) with company match

Paid parental leave

Descripción de la vacante

Amsive is seeking an Account Director, Customer Experience (Insurance Sector) to lead data-driven, cross-channel marketing programs for key clients. You will manage client relationships, guide strategy, and drive growth across digital and direct channels.

This senior role reports to the Group Account Director for Insurance and involves mentoring Account Managers, coordinating with Strategy, Sales, and channel leaders, and ensuring successful omnichannel campaigns and ROI.

Formación

• 8+ years of experience managing integrated marketing programs across digital and direct channels.
• Insurance industry experience preferred, Property & Casualty, or similar regulated sectors.
• Proven ability to lead complex client relationships with minimal supervision.
• Experience coaching and developing account teams and providing clear feedback.
• Strong written and verbal communication skills with a client-focused mindset.

Responsabilidades

• Build empathetic client relationships and understand marketing and business challenges.
• Lead cross-functional teams to deliver omnichannel marketing programs achieving client objectives.
• Interpret data and analytics to illustrate program impact and inform strategy.
• Own daily client interaction and drive account profitability and satisfaction.

Conocimientos

Account management

Client relationship management

Omnichannel marketing

Data-driven marketing

Team leadership

Budget management

Herramientas

Asana

Descripción del empleo

Amsive is seeking an Account Director, Customer Experience (Insurance Sector) to lead data-driven, cross-channel marketing programs for key clients. You will manage client relationships, guide strategy, and drive growth across digital and direct channels.

This senior role reports to the Group Account Director for Insurance and involves mentoring Account Managers, coordinating with Strategy, Sales, and channel leaders, and ensuring successful omnichannel campaigns and ROI.