Insurance Account Director, Omnichannel Lead

Amsive LLC; New York (NY); Hybrid; USD 117,000 - 143,000; Full time

Benefits offered by this job

Dental, Vision, and Health Insurance

401(k) with company match

Paid Parental Leave

Unlimited Vacation Time

Annual Sick Days

Annual Personal Days

11 Paid Holidays

Job summary

Amsive is seeking an Account Director, Customer Experience to lead integrated marketing programs for the Insurance sector. You will manage client communications, drive KPI achievement, and mentor Account Managers across omni-channel initiatives.

The role requires 8+ years in marketing, strong leadership, data-driven decision making, and a proven ability to manage complex, cross-functional accounts in a hybrid New York/Nashville setting.

Qualifications

• 8+ years of experience managing integrated marketing programs in an agency, client-side or marketing-services environment.
• Strong leadership and ability to manage complex client relationships.
• Experience across digital and direct channels, insurance industry preferred.
• Ability to guide cross-functional teams and exceed KPI targets.

Responsibilities

• Builds empathetic client relationships and understands marketing challenges.
• Leads cross-functional teams to deliver omnichannel programs.
• Interprets data and analytics to tell a narrative of program impact.
• Owns client satisfaction and proactive account management.
• Manages timelines, budgets, and scope changes with clarity.
• Oversees invoicing, profitability and quarterly/annual business reviews.
• Mentors Account Managers and drives ownership within the team.

Skills

Account leadership

Client management

Data-driven

Omnichannel marketing

Cross-functional teamwork

Tools

PowerPoint

Excel

Asana

Job description

Amsive is seeking an Account Director, Customer Experience to lead integrated marketing programs for the Insurance sector. You will manage client communications, drive KPI achievement, and mentor Account Managers across omni-channel initiatives.

The role requires 8+ years in marketing, strong leadership, data-driven decision making, and a proven ability to manage complex, cross-functional accounts in a hybrid New York/Nashville setting.