Senior Instrument Field Service Engineer

Promega Corporation; Fitchburg (WI); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Promega Corporation in Wisconsin seeks a Senior Field Service Engineer to install, repair, train, and perform preventive maintenance on Promega instrumentation for internal and external customers.

You will develop service documents, provide service training, and collaborate with cross-functional teams, while traveling up to 80% to support global instrument products and ensure compliance with quality and safety standards.

Formación

• BS or MS in a scientific or engineering field, or equivalent experience.
• 4+ years of instrument service or field instrument service experience.
• Willingness to travel domestically and internationally up to 80%.
• Must meet hospital and lab entry requirements and hold a valid U.S. driver's license.
• Fluent in English with excellent verbal and written communication.
• Strong customer service orientation and problem-solving skills.

Responsabilidades

• Perform installation, training, repairs, troubleshooting and preventive maintenance on Promega instrumentation.
• Complete and maintain accurate reports and customer records in the CRM system.
• Identify, analyze, and repair instrument issues with a focus on first-time resolution.
• Order and replace instrumentation parts as needed.
• Ensure compliance with Quality System, safety protocols, and productivity requirements.
• Communicate updates, timelines, and project status to customers and supervisors.
• Collaborate with Technical Service, Product Managers, Manufacturing, Sales and Service personnel.
• Translate R&D and manufacturing docs into field service manuals and training materials.

Conocimientos

Customer service

Excellent communication

Travel readiness

Independent worker

Problem solving

Educación

BS or MS in science/engineering

Herramientas

Microsoft Office

Dynamics

Internet skills

Networking knowledge

Biosafety practices

Descripción del empleo

Promega Corporation in Wisconsin seeks a Senior Field Service Engineer to install, repair, train, and perform preventive maintenance on Promega instrumentation for internal and external customers.

You will develop service documents, provide service training, and collaborate with cross-functional teams, while traveling up to 80% to support global instrument products and ensure compliance with quality and safety standards.