Senior Installation & Repair Technician (Quality Control) with Security Clearance

People, Technology & Processes, LLC; Fort Knox (KY); On-site; USD 43,000 - 50,000; Full time

Job summary

People, Technology & Processes, LLC is seeking a Senior Installation & Repair Technician (Quality Control) in Fort Knox, KY. The role focuses on installing, testing, and inspecting copper and fiber cabling within Inside Plant environments, ensuring compliance with industry standards.

The incumbent will perform maintenance on telecommunications equipment, interpret drawings, and maintain As-Built records. Strong QA/QC skills and DoD-aligned practices are essential for success in this role.

Qualifications

• 5+ years of telecom experience with Inside Plant environments.
• Knowledge and experience with Avaya and VoIP systems.
• Proficient with cable testers and related tools.
• Experience interpreting drawings, wiring diagrams, and schematics.
• Strong QA/QC background with documentation skills.

Responsibilities

• Install, terminate, and test copper and fiber cabling in ISP environments.
• Perform routine and corrective maintenance on telecom systems.
• Review engineering drawings and cable plans for proper installation.
• Conduct quality inspections of cabling installations and document results.
• Maintain and update As-Built drawings and QC checklists.
• Perform testing with Fluke or similar testers for copper/fiber systems.
• Identify non-compliance and provide rework recommendations to field teams.

Skills

Avaya VoIP knowledge

Cable testing tools

Reading drawings/schematics

Quality control documentation

Strong communication

Education

High School Diploma or GED

BICSI TE350 Technician or Installer 2 Certification

OSHA 10/30 Certification

Holocom certification

Tools

Fluke DTX/DSX

OTDRs

Fusion splicers

Tone generators

ArcGIS

AutoCAD

Job description

Position Title: Senior Installation & Repair Technician (Quality Control) Location: Fort Knox, KY Clearance Type: SECRET Compensation: $33.15/hr.

Responsibilities

• Install, terminate, and test copper and fiber optic cabling in Inside Plant (ISP) environments, including racks, patch panels, and cable trays.
• Perform routine and corrective maintenance on telecommunications systems and infrastructure.
• Review and interpret engineering drawings, cable plans, and system schematics to support proper installation and configuration.
• Conduct thorough quality inspections of cabling installations and document results for compliance with industry standards (e.g., BICSI, TIA/EIA).
• Support the Quality Control (QC) process by verifying adherence to technical specifications and customer requirements.
• Maintain and update redline drawings and ensure accurate As-Built documentation.
• Perform continuity and performance testing using Fluke or equivalent testers for copper/fiber systems.
• Identify non-compliance or deficiencies and provide feedback or rework recommendations to field teams.
• Maintain inventory of materials and tools; report material shortages or quality issues.
• Support site surveys and assist with estimating labor and materials for proposed work.
• Ensure job site cleanliness, safety compliance, and proper use of PPE.
• Collaborate with the project team, site manager, and customer stakeholders on quality and performance standards.
• Performs all administrative, operations and maintenance (O&M) functions, and routines required on Inside Plant (ISP) systems and equipment, including telephone switching equipment, voice mail system, Telephone Management System (TMS), Voice over Internet Protocol (VoIP) programming, firewall and other ancillary equipment and systems directly connected to the switch.
• Installs, tests, troubleshoots, programs, monitors, maintains, and repairs digital switching equipment, attendant consoles, power and ringing relay racks, miscellaneous telephone, radio, fire alarms, intrusion alarms, and other circuits and related apparatus required in the central switching office.
• Performs routine preventative maintenance on switch hardware and equipment.
• Resolves customer trouble calls related to voice issues.
• Analyzes system failures and other unusual system occurrences to isolate the source of the problem and determine whether the failure is caused by software, hardware, or other factors.
• Maintains manual and/or computerized central office records, including detail records, traffic analysis records, cable records, line records, subscriber service records, and spare parts inventories.
• Support includes performing remote diagnostics, parts and material repair or replacement, emergency technical support, and technical documentation updates.
• Maintains synchronous optical network.
• Diagnoses and replace faulty switch circuit packs and switching equipment.
• Installs and troubleshoot T-1 circuits.
• Monitors and troubleshoot trunks.
• Maintains customer rapport by listening to and resolving concerns and answering questions.
• May assist with work order and trouble ticket administration within the Telephone Management System (TMS).
• Maintains safe work environment and conditions by following codes, standards, and legal regulations.
• Provides other duties as assigned to support contract requirements.
• Attends training sessions as required (DoD, Information Assurance, Security, Corporate). Qualifications Education and Certifications:

Qualifications Education and Certifications

• Valid Driver's License.
• High School Diploma or GED required.
• BICSI TE350 Technician or Installer 2 Certification (copper and/or fiber) preferred.
• OSHA 10/30 Certification or ability to obtain upon hire.
• OSHA Confined Space
• Holocom certification
• Effective oral and written communication skills Desired Qualifications:

Avaya Certified Implementation Spec (ACIS) Knowledge and Experience

• 5+ years of experience on maintenance, installation, testing, and repair of telecommunications equipment and systems with a focus on Inside Plant environments.
• Knowledge and experience with Avaya and VoIP communications systems
• Proficient in the use of cable testers (e.g., Fluke DTX/DSX), fusion splicers, OTDRs, tone generators, and other related tools.
• Experience interpreting construction drawings, wiring diagrams, and OSP/ISP plant schematics.
• Knowledge of industry codes and standards such as NEC, BICSI, EIA/TIA, and applicable DoD guidelines.
• Demonstrated experience in performing or supporting quality assurance or quality control processes.
• Strong documentation skills using redline drawings, cable records, and QC checklists.
• Familiarity with telecommunications pathways (conduit, tray, raceway) and firestopping practices.
• Detailed orientated and highly efficient organizational skills
• Effective oral and written communication skills

Desired Qualifications

• Manufacturer-specific training (e.g., Panduit, CommScope, Corning) is a plus.
• Prior work on DoD, Army, or government facility telecommunications projects.
• Experience using ArcGIS, AutoCAD, or other drawing/documentation software.
• Understanding of TMS or other telecom asset management systems.
• Ability to lead junior technicians and provide informal mentorship or training.
• Strong communication skills with ability to interface with engineers, QC personnel, and government representatives.