Telecommunications Technician

Leader Communications Inc. (LCI); Dover (DE); On-site; USD 50,000 - 70,000; Full time

Job summary

A telecommunications services provider is looking for a Telecommunication Field Technician in Dover, Delaware. This role involves installing, maintaining, and repairing various communication infrastructures, requiring physical labor and technical skills. Candidates should have a BA/BS in Telecommunications or relevant experience and must possess several technical certifications. The successful applicant will manage customer relations and work on-site to ensure optimal system performance in a compliant and safe environment.

Qualifications

• Must be able to attain and maintain a valid U.S. Government Public Trust security clearance.
• 3+ years' experience with secure VoIP or Avaya technologies.
• 3 years minimum qualified practical field experience.

Responsibilities

• Installing and maintaining voice and data telecommunications network circuits.
• Troubleshooting and restoring outages.
• Documenting network configurations and maintaining inventory.

Skills

Detail-oriented

Telecommunications knowledge

Technical understanding

Verbal communication

Documentation skills

Independence

Education

BA/BS in Telecommunications or equivalent technical degree

OSHA Certificates for construction and job site safety

Tools

Microsoft Office Suite

Avaya Communication Manager

TMS

GPS technology

Job description

Position Summary

The Telecommunication Field Technician installs, maintains, and repairs voice, data, and wireless communication infrastructure, including fiber optic lines, routers, and switches. They work on-site, testing equipment to ensure optimal performance, troubleshooting outages, and providing customer service, often requiring physical labor at heights or in confined spaces.

Position Summary

The Telecommunication Field Technician installs, maintains, and repairs voice, data, and wireless communication infrastructure, including fiber optic lines, routers, and switches. They work on-site, testing equipment to ensure optimal performance, troubleshooting outages, and providing customer service, often requiring physical labor at heights or in confined spaces.

Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.

Duties & Responsibilities

• Knowledge of telecommunications industry services, solutions and trends.
• Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.
• Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools; assessing installation site; and preparing an installation diagram.
• Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; integrations; following industry standards; activating remote access tools; and coordinating with contractors.
• Verifies service by testing circuits, equipment, and alarms; and identifying, correcting, or escalating problems.
• Documents network by labeling and routing equipment and cables and recording configuration diagrams and specifications.
• Maintains network by troubleshooting and repairing outages, testing network back‑up procedures, and updating documentation.
• Maintains customer rapport by listening to and resolving concerns and answering questions.
• Maintains safe work environment by following codes, standards, and legal regulations.
• Keeps supplies ready by inventorying stock, placing orders, and verifying receipt.
• Updates job knowledge by participating in educational opportunities and reading technical publications.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Must be detailed and safety oriented.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

• BA/BS in Telecommunications or equivalent technical degree or equivalent experience, OSHA Certificates for construction and general job site safety (trenching), CPR, manhole recovery.
• 3 years minimum qualified practical field experience specific to switch maintenance and ISP/OSP.
• 3+ years’ experience with secure VoIP or Avaya technologies.

Skill & Certification Requirements

• CAT 3, 5, 5E and 6 wiring. Certification preferred.
• IAT Level II or Equivalent Security+
• Familiarity with Avaya Communication Manager, Session Manager, System Manager, and Communication Control Toolkit (CCT).
• Telecommunications systems engineering
• Telecommunications knowledge
• Telecommunications technologies
• Audiovisual maintenance
• Provisioning
• Technical understanding
• Functional and technical skills
• Independence
• Attention to detail
• Verbal communication
• Documentation skills
• Comp TIA Security+. Certification required.
• Knowledge of key systems.
• Computer skills; TMS, CVC, CAIRS, SharePoint, and Microsoft Office Suite.
• OSHA regulation 29 CFR 1910.146
• Confined Spaces
• Able to establish implementation plans for PBX/Voice Mail installations.
• Inside/Outside Plants
• Terminating and splice of copper and fiber.
• GPS technology.
• Able to attain confined space certification, and experience working in confined spaces (manholes) preferred.
• Not required to lift more than 50lbs.
• Position requires sitting, standing, and keeling for long periods of time. (Heavy Work)
• LCI is an Equal Opportunity Employer Veteran/Disabled
• Leader Communications is an Affrimatve Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [e-mail]