Senior Installation Operations Manager

Agren Appliance Service Corp.; Northern (KY); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Agren Appliance Service Corp. seeks an Installation Department Manager to lead daily installation operations, supervise technicians, and coordinate with Sales, Logistics, Delivery and Service teams.

You will ensure safety, quality workmanship, and timely scheduling across locations. Ideal candidates bring prior management experience, strong communication, carpentry knowledge, and proficiency with scheduling/timekeeping software.

Qualifications

• Prior management or team leadership experience.
• Knowledge of appliance installation methods, manufacturer requirements, carpentry skills, tools, and safe handling practices.
• Strong communication, organization, problem-solving, and customer service skills.
• Ability to coach employees, manage competing priorities, and resolve field challenges.
• Comfort using scheduling, timekeeping, and business software.
• Valid driver's license and a driving record that meets company requirements.
• Relevant trade licenses or certifications preferred; required when performing work that requires licensure.

Responsibilities

• Lead installation staff and trainers, setting clear performance expectations.
• Oversee installation schedules, staffing, and job assignments.
• Ensure tool, material, and equipment readiness for jobs.
• Conduct quality reviews and reduce installation errors.
• Address customer concerns promptly and professionally.
• Maintain safety practices and licensing compliance.
• Track metrics and suggest workflow improvements.
• Assist with recruiting and training of installation personnel.

Skills

Team leadership

Appliance installation

Carpentry skills

Communication skills

Customer service

Scheduling software

Timekeeping software

Driver's license

Tools

Hand tools

Power tools

Job description

Agren Appliance Service Corp. seeks an Installation Department Manager to lead daily installation operations, supervise technicians, and coordinate with Sales, Logistics, Delivery and Service teams.

You will ensure safety, quality workmanship, and timely scheduling across locations. Ideal candidates bring prior management experience, strong communication, carpentry knowledge, and proficiency with scheduling/timekeeping software.