Head of Appliance Installations

Agren Appliance Service Corp.; Auburn (ME); On-site; USD 90,000 - 110,000; Full time

Job summary

Agren Appliance Service Corp. seeks an experienced Installation Department Manager to lead the appliance installation team, schedule crews, and coordinate with multiple departments to ensure safe, high-quality, and timely installations.

The role requires oversight of installers, electricians, plumbers, and trainers, plus coaching and performance evaluations. A strong focus on customer service and safety is essential.

Qualifications

• Minimum of prior management or team leadership experience.
• Knowledge of appliance installation methods and safety.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee daily installation operations and ensure safety, quality, and on-time completion.
• Lead installation specialists, electricians, plumbers, helpers, and trainers; manage staffing and assignments.
• Coordinate with Sales, Logistics, Scheduling, Delivery, Service and other departments to resolve installation challenges and ensure a positive customer experience.
• Review schedules, tool/equipment readiness, and ensure proper documentation of work performed and issues resolved.
• Drive process improvements in staffing, equipment, and workflow for efficiency and safety.

Skills

Team leadership

Scheduling

Communication

Problem solving

Customer service

Time management

Education

Trade certification preferred; licensure where required

Tools

Scheduling software

Timekeeping software

CRM systems

Job description

Agren Appliance Service Corp. seeks an experienced Installation Department Manager to lead the appliance installation team, schedule crews, and coordinate with multiple departments to ensure safe, high-quality, and timely installations.

The role requires oversight of installers, electricians, plumbers, and trainers, plus coaching and performance evaluations. A strong focus on customer service and safety is essential.