Installation Dept Manager

Agren Appliance Service Corp.; Auburn (ME); On-site; USD 90,000 - 110,000; Full time

Job summary

Agren Appliance Service Corp. seeks an experienced Installation Department Manager to lead the appliance installation team, schedule crews, and coordinate with multiple departments to ensure safe, high-quality, and timely installations.

The role requires oversight of installers, electricians, plumbers, and trainers, plus coaching and performance evaluations. A strong focus on customer service and safety is essential.

Qualifications

• Minimum of prior management or team leadership experience.
• Knowledge of appliance installation methods and safety.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee daily installation operations and ensure safety, quality, and on-time completion.
• Lead installation specialists, electricians, plumbers, helpers, and trainers; manage staffing and assignments.
• Coordinate with Sales, Logistics, Scheduling, Delivery, Service and other departments to resolve installation challenges and ensure a positive customer experience.
• Review schedules, tool/equipment readiness, and ensure proper documentation of work performed and issues resolved.
• Drive process improvements in staffing, equipment, and workflow for efficiency and safety.

Skills

Team leadership

Scheduling

Communication

Problem solving

Customer service

Time management

Education

Trade certification preferred; licensure where required

Tools

Scheduling software

Timekeeping software

CRM systems

Job description

Position: Installation Department Manager

Position Reports to: Operations Manager

FLSA: Exempt

Schedule: Monday – Friday 6:30 am – 3:30 pm

The Appliance Installation Manager oversees daily installation operations, ensuring appliances are installed safely, correctly, and on schedule. This position leads installation specialists, electrician, plumber, helpers, and trainers; coordinates staffing and assignments; and maintains high standards for workmanship, customer service, and operational efficiency.

The manager works closely with Sales, Logistics, Scheduling, Delivery, Service, and other departments to resolve installation challenges and provide a positive customer experience.

Team Leadership and Development

• Supervise installation employees, including specialists, helpers, and lead trainers.
• Establish clear expectations for job performance, attendance, professionalism, safety, and customer service.
• Provide coaching, conduct performance evaluations, and address performance concerns in partnership with Human Resources.
• Coordinate with Senior Installation Lead Trainer
• Assess employee skills and assign work according to experience, qualifications, and required supervision.
• Assist with recruiting, interviewing, and selecting installation employees.

Daily Operations

• Oversee installation schedules, staffing, workloads, and job assignments.
• Review job requirements to confirm that crews have the appropriate tools, materials, equipment, and information.
• Coordinate with other departments to address site readiness, product availability, scheduling changes, and installation requirements.
• Monitor job completion, productivity, overtime, and repeat visits.
• Ensure vehicles, tools, and installation equipment are maintained and ready for use.

Installation Quality and Customer Service

• Conduct quality reviews and identify opportunities to improve workmanship and reduce installation errors.
• Address customer concerns promptly and professionally.
• Investigate and track installation-related damage, incomplete work, and callbacks, and document findings

Safety and Compliance

• Reinforce safe lifting, appliance handling, driving, tool use, and personal protective equipment practices.
• Ensure work requiring a license is assigned to appropriately licensed personnel, with required supervision.
• Maintain training and qualification records and monitor license renewal needs.

Administration and Process Improvement

• Review time records and ensure accurate documentation of completed work, materials used, and unresolved issues.
• Track operational results, including installation completion, callbacks, customer concerns, and safety incidents.
• Recommend improvements to staffing, equipment, training, and workflow.
• Perform other duties as assigned.

Qualifications

• Prior management or team leadership experience.
• Knowledge of appliance installation methods, manufacturer requirements, carpentry skills, tools, and safe handling practices.
• Strong communication, organization, problem-solving, and customer service skills.
• Ability to coach employees, manage competing priorities, and resolve field challenges.
• Comfort using scheduling, timekeeping, and business software.
• Valid driver’s license and driving record meeting company requirements.
• Relevant trade licenses or certifications preferred; required when performing work that requires licensure.

Physical Requirements and Work Environment

Work takes place in office, warehouse, and customer settings, with travel between company locations and installation sites. Duties may involve standing, walking, bending, kneeling, climbing stairs, and moving heavy or bulky appliances using appropriate equipment and team assistance. The employee must be able to perform the essential functions of the position, with or without reasonable accommodation.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.