Senior Installation Operations Manager

Empire Today, LLC; Eagan (MN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Wellness program

Professional development

Incentive program

Lots of perks

Job summary

Empire Today, LLC seeks an Installation Manager to lead a team and own market installation activities. The role coordinates in-home and business installations, managing contractors, materials, and customer readiness.

You will drive recruiting, scheduling, and quality control while maintaining profitability. The position requires collaboration with cross-functional teams, regular travel to job sites, and a focus on customer satisfaction.

Qualifications

• Associates degree required; Bachelor's degree preferred or equivalent work experience.
• Valid driver's license.
• Strong computer systems skills including MS Office and order management software.
• Bilingual fluency in English and Spanish preferred.
• Experience with flooring installations or construction trades preferred.
• Excellent verbal, interpersonal, and written communication skills.
• Ability to manage contractors and coordinate schedules.

Responsibilities

• Formulate and execute an effective recruiting strategy to locate independent contractor installation businesses in partnership with Talent Acquisition.
• Foster a strong working relationship with installation contractors, focusing on mutual feedback and coaching.
• Oversee the audit process of every installation to ensure product and materials are available and the scope matches the sales proposal.
• Manage and direct the daily loading of allocated project opportunities and follow every job to completion using Empire Today software systems.
• Review capacity planner daily and allocate orders to available installers by rating.
• Conduct daily pre-load out and post load out meetings with cross-functional teams.
• Resolve concerns with installation contractors regarding prior installation services and allocation of opportunities.
• Engage with installation contractors onsite to resolve installation issues, troubleshoot questions, and address change orders.
• Discuss the scope and cost impact of change orders with customers and gain approval to proceed.
• Maintain profitability and drive improvement of key operational metrics by evaluating internal data.
• Attend leadership and market meetings as required.
• Perform other functions as necessary or as assigned.

Skills

Leadership

Vendor management

Recruiting strategy

Communication

Bilingual English/Spanish

Education

Associate degree

Tools

Microsoft Office Suite

Order management software

Job description

Empire Today, LLC seeks an Installation Manager to lead a team and own market installation activities. The role coordinates in-home and business installations, managing contractors, materials, and customer readiness.

You will drive recruiting, scheduling, and quality control while maintaining profitability. The position requires collaboration with cross-functional teams, regular travel to job sites, and a focus on customer satisfaction.