Installation Operations Lead - Flooring Projects

Empire Today, LLC; Detroit (MI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Paid time off and holiday pay

Wellness program

Incentive Plan

Professional development & career asc"

Lots of perks

Job summary

Empire Today, LLC is seeking an Assistant Installation Manager to oversee installation projects for in-home and B2B flooring sales. You will allocate products, supplies and contractor resources, manage customer expectations, and optimize project outcomes.

The role involves coordinating subcontractors, liaising with management and customers, inspecting project status, and driving continuous improvement in installation services. Strong communication and leadership are essential.

Qualifications

• High School Diploma or equivalent.
• Strong computer systems skills including Microsoft applications and order management software.
• Bilingual fluency in English and Spanish preferred.
• Proficient in the fundamentals of carpet and flooring installations.
• Working knowledge of home improvement codes, permitting and licensing requirements is preferred.
• Experience with material take-offs, additions and estimating competency is a plus.

Responsibilities

• Locate, evaluate and onboard independent installer talent to meet customer demand for soft and hard surface skillsets.
• Liaise between managers, customers and employees.
• Regularly evaluate customer satisfaction of subcontractors' installation work product and make recommendations for continued allocation of opportunities.
• Foster a strong working relationship with installation contractors, focusing on feedback, coaching, and continuous improvement.
• Audit every project to ensure materials are readily available and the scope of work matches the sales contract.
• Direct the allocation of subcontractors to customer projects based on licensure, qualifications and geographic locations.
• Attend Pre-loadout Meeting and report on status, activities, and opportunities each morning.
• Ensure timely loadout of installation subcontractors through process management.
• Collaborate with customers, installer subcontractors, customer service and management to resolve customer complaints.
• Coach installer subcontractors to ensure Empire achieves customer delivery expectations.
• Setting, adjusting and approving installer subcontractor labor pay charges for scope changes on-site.
• Providing for safety and security of employees, installer subcontractors and Empire property during loadout.

Skills

Bilingual English/Spanish

Carpet & flooring knowledge

Communication & negotiation

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Order management software

Job description

Empire Today, LLC is seeking an Assistant Installation Manager to oversee installation projects for in-home and B2B flooring sales. You will allocate products, supplies and contractor resources, manage customer expectations, and optimize project outcomes.

The role involves coordinating subcontractors, liaising with management and customers, inspecting project status, and driving continuous improvement in installation services. Strong communication and leadership are essential.