Installation Operations Manager

Leaf Home, LLC.; Orange (CA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Industry compensation

Health, dental, and vision insurance

401k with company match

Paid time off including parental leave

Career development programs

Childcare assistance

Employee assistance programs

Discount marketplace

Employee Resource Groups

Job summary

Leaf Home, LLC. is seeking an Installation Manager to oversee the daily operations of the Installation department in a local field office.

You will lead scheduling, manage third-party installers, and ensure service quality while coordinating with Service and Sales Operations to resolve issues. The role requires at least 3+ years in home construction or installation management, strong communication, and the ability to recruit and develop subcontractors.

Qualifications

• High School Diploma or equivalent.
• 3+ years of successful experience in home construction, remodeling, and/or installation management.
• Excellent verbal and written communication skills.

Responsibilities

• Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible.
• Identify opportunities in daily operations to pull forward jobs and maximize speed to installation.
• Work with the customer to schedule jobs based on installer availability and customer preferences.
• Review and publish daily installation and service reports to identify wins and opportunities for improvement.
• Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion.
• Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call.
• Train, coach and develop installation employees and contractors both in the office and in the field.
• Improve subcontractor retention rates through impactful training and engagement.
• Responsible for driving proficiency and efficiency amongst installation subcontractors.
• Works with the Field Trainer on individual performance, abilities, and capacities of the installers.
• Partner with leadership on identifying systemic training gaps and propose solutions to address gap.
• Collaborate with all office and corporate functional teams.
• Recruit subcontractors as needed to expand installation capacity.
• Must hold a valid driver's license.
• Performs other duties as assigned by supervisor.

Skills

Verbal and written communication

Driver's license

Scheduling

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Leaf Home, LLC. is seeking an Installation Manager to oversee the daily operations of the Installation department in a local field office.

You will lead scheduling, manage third-party installers, and ensure service quality while coordinating with Service and Sales Operations to resolve issues. The role requires at least 3+ years in home construction or installation management, strong communication, and the ability to recruit and develop subcontractors.